We are currently welcoming applications for experienced Supplier Performance Managers to manage assigned Supplier’s performance, using contract and supplier relationship expertise and a detailed understanding of the wider business and associated IT systems.

The role involves developing and managing key relationships with Service Owners, Commercial teams, and suppliers to ensure IT services are delivered in line with contracted obligations and service levels.

The Role

• Oversight of the supplier control environment operated on behalf of Aviva

• Ensure GIO Outsource suppliers support Operational Resilience and critical regulatory requirements

• Protection of financial and service benefits expected from the supplier engagement

• Driving continuous improvement and innovation opportunities to optimise contract value and/or improve governance

• Lead and develop Service Improvement plans based on performance metrics

• Ensuring assigned GIO Outsource Service Providers (OSPs) meet or exceed contractual obligations, service targets, and control compliance

• Building and maintaining strong and effective relationships with Suppliers, Senior Stakeholders and Operational functions

• Running the overall service performance of assigned GIO OSPs against their contracted Service Obligations, ensuring that they meet or exceed contractual service levels and key performance indicators.

• Run consistent Supplier Governance framework

• Management and reporting of supplier performance

• Establishing Service Improvement plans

• Capture, evaluation, and management of supplier risks

• Agreement of Service Credits

• Oversight of OSP adherence to Aviva’s IT, BP controls

• Holding a deep understanding of the commercial obligations and expected business case outcomes and taking the necessary actions to ensure these are delivered and not eroded.

• Regularly review supplier contact service schedules, defining new and amended service requirements to ensure currency with business need

• Capturing and maintaining Operational Resilience requirements and ensuring that they are incorporated in OSP obligations

• Ensuring Service Schedules are maintained and refreshed to align with changing business requirements

• Support internal and external audit to validate Supplier compliance and address/facilitate recommendations raised

• Maintain a supplier risk register, holding risks owners to account for their assessment, remediation actions and closure.

• Be responsible for identifying and delivering areas of improvement in Supplier performance and facilitate the inclusion of those improvements both contractually and with the Supplier.

• Support sourcing and contract negotiation activities

• Support sourcing strategy and plan development

• Support the delivery of the P&O standard, ensuring all tasks are tracked and completed to plan.

• Oversight of supplier service risk and reporting

• Facilitation of supplier evidence capture

Skills, knowledge & experience

• Good understanding of risk, controls and compliance frameworks operated internally to both Aviva and the OSP (SOC1/2)

• Awareness of the IT strategy, service ambitions and IT services, sufficient to represent these requirements in contract requirements and ongoing supplier governance.

• Proven experience in commercial and contract management, able to interpret contractual and service obligations in detail and identify and remediate contract drift

• Demonstrate a high level of written and verbal communication skills and the ability to prepare and deliver board level presentations, reports and updates.

• Proven track record of initiating and delivering service improvement plans

• Operational understanding of IT Infrastructure, ITIL service management, and project management

• Confident and resilient in interactions with suppliers and internal teams to address difficulties, disputes and areas of ambiguity

• Strong Commercial, Financial and end-to-end Performance and Contract Management

• Good communication & relationship building skills

• Understanding of budgeting and planning processes

• Experience of using PPM system

What you will get

• Competitive salary dependent on skills, experience and location

• Generous defined contribution pension scheme

• Annual performance related bonus and pay review

• Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply)

• Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we’re people with a purpose!

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues.

We want people who speak up, who take ownership, and who make good decisions!

The way we do this is important too. We’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people from a diverse group of backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability, and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Ben Parker a call on 07833 239394 or send an email to ben.parker@aviva.com

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform