The Opportunity

The partnership between Frantzén Group and Harrods is a monumental milestone in Harrods restaurant agenda. We are bringing Björn Frantzén’s signature cuisine to the UK for the first time while unveiling a state-of-the-art flagship restaurant within our Knightsbridge store.

We are now looking for a commercially astute, and customer centric Restaurant Supervisor. Reporting into the Restaurant Manager, you will have a solid understanding of all commercials for the restaurant operation including targets and commercials and will be responsible for managing the restaurant waiting teams, stakeholder relationships between Harrods and the Frantzen brand, and ensuring the highest standards are met at all times.

About you

You will have previous experience of working within world leading, and/or exceptional dining environments managing waiting teams, operating at the highest standard and embedding the right frameworks and training opportunities to enable success through your teams.

You will bring with you a passion and enthusiasm for working within hospitality and you demonstrate this through your communication – you lead by example.

You also understand and undertake day to day operational expectations around H&S, NPS, wastage maintenance and reporting, staff coverage, cash handling procedures and be able to Identify & create sales activity for your team through the implementation of upselling programs and incentives.

Our Promise to You

• The Restaurant Supervisor position offers a salary package of up to £36,456.00 per annum* (this is made up of a generous base salary plus service charge)
• Set contracted hours – paid additional working hours at an overtime rate of 1.5 p/h
• Great learning and development opportunities. Across our 27 outlets, there is a vast pool of knowledge to gain experience and grow expertise
• Great career opportunities in multiple locations around the UK and going international. This role offers the opportunity to build your expertise in numerous different industries, and grow an exciting career within Harrods
• Staff Canteen
• Up to 30 days’ annual leave (including Bank holidays) + your birthday off!
• Up to 33% Harrods discount

*The amount you receive will vary and is not guaranteed by either Harrods Ltd or the Troncmaster. However, the Troncmaster will always distribute 100% funds available each period according to the Rules, a copy of which will be provided to all members.

All staff in the Front of House team share the funds equally between members based on the number of hours worked including approved annual leave.

About Harrods

As the world’s leading luxury retail emporium, we make the impossible possible, and our hospitality offer is evolving and expanding rapidly across our stores. We are a welcoming and close-knit family who are passionate about food and beverage and aim to create magic and memorable experiences for every customer, every day.

About Frantzén Group

In 2008, Björn Frantzén opened his first restaurant, Frantzén in Stockholm, Sweden. The restaurant was awarded two stars in Guide Michelin after only two years in service, and its third star after six months in its current location. The Frantzén Group includes several establishments in Stockholm and is established internationally with three Michelin starred Zén in Singapore. In 2022 the group will establish 3 new restaurants internationally.