As a Supervisor in the Retail Services team you will provide customers with the utmost in service and quality. Furthermore, you will provide operational support in the absence of the Retail Services Manager, through communicating the daily deployment as well as breaks and lunches, and being a point of contact for escalations and queries.

About Us

As the world’s leading luxury retail emporium, Harrods offers uniquely exciting challenges. Working days are as varied as the requirements of our clients, and we nurture an environment where the flexibility, resilience and initiative that help us maintain outstanding levels of service are recognised and rewarded. We are a hardworking, culturally diverse team who get on with the job.

About You

This unique department is looking for someone who can always deliver a quality service. You will be hard-working and able to cope under pressure in a fast-paced environment. With a keen attention to detail and a passion for perfection, you will endeavour to exceed customer’s expectations daily. You will be creative and with a strong team-work ethic, taking part and actively contributing to the daily team activities.             

More specifically, we are looking for someone with:

• Passionate about customers, you are motivated by delivering and ensuring simple and efficient service
• Good interpersonal skills and attention to detail; ability to connect and communicate with a diverse range of customers
• Evidence of dealing with complex customer orders and on occasion complaints
• Naturally charming, you’ll have a genuine passion for customers and an ability to build a rapport with them. This includes a wide range of diverse customers with differing expectations
• An open and can-do attitude
• You work well under pressure whilst maintaining composure and remaining an ambassador for the brand
• Proven experience in a customer-facing environment, and dealing with difficult customer situations.
• Some supervisory experience is desired; for example leading a small team on a project or initiative.
• Must be able to work a shift system across 7 days

Our Promise to You

The department offers good paths for career progression and personal development, and the skills and expertise you gain will be transferable, and highly coveted, in businesses across every industry.

Our benefits package reflects the value you bring to our business. It includes up to 33% in-store discount, 22 days’ annual leave, additional birthday off, season ticket loan, full access to our corporate health service and corporate discount for gym membership, restaurants, hotels and more.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart.  We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive.  What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram.