POSITION OBJECTIVE:

In order to become the customer\'s first choice for the products and services they need to keep their workplaces safe, efficient, and functioning at the most optimal efficiency. KeepStock (Acklands-Grainger Inc\'s vendor managed inventory solution) is a core solution that provides a differentiated experience for our customers and drives penetration into our accounts which yields increased overall GP for embedded customers.

Working closely with the Regional Manager, On-Site Services, the incumbent is responsible for leading a team and is accountable for all on-site services within a specific geography or customer. Additionally, ensures execution of the on-site services activities through demonstrated leadership in the areas of talent excellence, customer service, sales growth and cost to serve.

KEY DUTIES AND RESPONSIBILITIES:

Performance Drivers:

Demonstrates and excels in Acklands-Grainger Performance Drivers including but not limited to the following behaviours:

• Wow the Customer - Know your customers; Earn your customer\'s trust; Become your customers\' \"go-to\" person
• Have A Winning Attitude - Play to win; Act with optimism & enthusiasm; Make courageous decisions
• Drive For The Best Results - Set high standards; Take personal accountability; Deliver on commitments
• Make The Team Better - Be collaborative; Build trust; Communicate openly & honestly; Listen & learn from others

People Leadership - Owns their Talent:

• Lead assigned geography in the implementation, execution and measurement of the Keepstock Services, ensuring all productivity goals are met or exceeded.
• Manage a team of 10-15 On-Site Service Representatives to maintain customer accounts within a geography or customer and deliver products on time utilizing key tools and metrics.
• Support, lead, train and offer coverage for On-Site Service Representatives to meet customer\'s specific needs which will include but not limited to all Keepstock solutions:
• Stock purchased product in designated customer locations
• Ensure proper product stocking levels and accuracy at customer locations by scanning for orders as inventory is depleted
• Service and Maintain all AGI branded Keepstock solutions
• Oversee customer inventory locations by ensuring proper labelling
• Identify emerging needs of customers and provide feedback to the Regional Manager, On-Site Services.
• Select, develop, coach, train, and retain a diverse team
• Utilizing Development Plans, create an environment where team members feel empowered to achieve goals and have a sense of ownership for customer service excellence.
• Monitor team member productivity and motivate team to reach company goals and objectives
• Ensure that all Company policies as well as Federal, Provincial and Local laws are followed and enforced.

Cross-Functional Collaboration to drive Growth:

• Work with On-Site Service Representative, DSM and customer to identify Keepstock opportunities and solutions
• Implement Keepstock solutions and provide on-going support for customers and On-Site Service Representatives:
• Provides customer training based on the implemented solution
• Assists customers with systems integrations to streamline ordering processes
• Work with On-Site Service Representative to observe all aspects of the customer\'s operations looking for opportunities to right-size solutions and improve ROI
• Participate in Continuous Improvement (CI) Team meetings and CI on-site initiatives as required
• Periodic travel with On-Site Service Representatives to visit customer personnel/locations as agreed to and identified by the customer and Regional Manager, On-Site Services
• Partner with the Sales team, providing expertise in Keepstock offer to enable sales team to meet or exceed incremental sales growth expectations to meet ROI for Keepstock sites.
• Establish and maintain customer relationships and partner with the sales & branch teams to identify, analyze and address service opportunities.
• Serve as Keepstock advocate by building a strong internal network with local Customer Service, Sales, Supply Chain and Consulting business partners to ensure strategic alignment.

WORK ENVIRONMENT:

• Extensive travel is required - 50%+ travel to various customer sites throughout the district.
• Demonstrated competence in the use of computers and software applications.
• Must be comfortable communicating with customers in their environment (plants) at multiple levels.
• Directly manages On-Site Service Representatives.
• Works closely with Customer Service and Sales leadership within the assigned area.
• Works with various support teams throughout the organization on a regular basis

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• Knowledge of industrial and/or safety products is preferred.
• Proven experience of effective coaching, team building, recruitment, training and development of a team, coupled with a hands on management approach.
• Strong leadership qualities with good communication, customer service, and interpersonal skills.
• Proven skills in time management and ability to prioritise tasks within a fast-paced environment.
• Proficient computer skills and aptitude.
• Demonstrated success in building and sustaining cross-functional partnerships.
• Strength in process improvement, ownership and control as well as project management.
• Able to adapt to shifting demands and manage competing priorities from the customer and Corporate AGI.
• Strong influence and communication skills with the ability to communicate at various levels.
• Strong business acumen. Capable of understanding and using financial and economic concepts to perform the necessary analytical tasks.
• Proven ability to lead and drive results within multiple locations in a manner that is consistent with the AGI values.
• Understanding of local customer and market dynamics and requirements would be an asset
• Completion of post-secondary education, preferably in Business or equivalent work experience