In this role, you will be emersed in a diverse IT environment that spans across a broad range of platforms, products, and services. You’ll have the opportunity to gain hands-on experience with project management and learn about important IT service management concepts. You will work with seasoned technology professionals and will be mentored by one of our Senior Managers. Daily responsibilities will range from answering support requests, analyzing issues, conducting software testing, to supporting communications and implementation activities.

Here’s What You’ll Get To Do:

• Provide support to the SickKids research community across multiple research applications and IT services
• Answer support tickets, escalating major issues to senior team members
• Assist with projects and data entry for various departments within Research Operations

Here’s What You’ll Need:

• Current registration as a student in a recognized college or university on a full-time basis and planning to continue full-time studies in the fall. Full-time attendance is defined as registration in a minimum of 60% of the normal course load.
• Ability to learn and work with new technologies and applications
• Excellent communication, organization, and interpersonal skills
• Ability to provide superb customer service
• Ability to work independently as well as with a team
• Dependability and good attendance

Employment Type:

• Temporary, Full-Time (4-month contract)
• 2 openings available
• Hybrid and remote work options available