About EmployEase:

  Employ-Ease Pty Ltd is a registered training organisation and has been delivering training and vocational services to people in Melbourne’s eastern region for over 25 years. We have established ourselves as a proven provider of quality training in the areas of Health, Community Services, Aged Care and Disability Services.

We have an experienced team of quality people who are passionate about delivering a service that meets the needs of our students. We enjoy our work; we have high standards and have been growing constantly over the past five years.

Position Description:

The role of the Student Services Administration Co-ordinator is a key member of the administration team and ensures timely and competent completion of all administrative tasks to ensure that the student journey runs smoothly. This role requires a friendly demeanour for customer interaction and the desire to provide quality service.

Responsibilities:

Assist and support all new and current students with a range of enquiries

Assist if required with reception duties, including mail, greeting visitors and deliveries

Create and enter accurate and complete student records of enrolment and files follow up on enrolment documentation.

Adhere to EmployEase enrolment procedures ensuring all student files are compliant and complete prior to course completion

To work within regulatory and legislative requirements as outlined in Employ-Ease Staff Handbook

Issuing of Certificates and Statements of Attainment per AQF requirements

Provide students with access to LMS (Learner Management System) & Zoom.

Processing student course and class transfers

Student enrolment cancellations

Processing and receipting of student fee payments and reconciliation of payments

Creation of participant groups, allocation of trainers and classes to the online campus

Assist the Administration department with any general administration tasks, as directed by the Administration Manager

The successful candidate will possess the following key attributes: 

Bright and friendly demeanour, with a willingness to assist with all enquiries

A strong desire to provide outstanding customer service and support to students and staff at all times

Strong data entry, Microsoft Outlook, Excel and Word skills

Ability to multi-task on a daily basis and the ability to prioritise competing tasks

Confident communication – both written and verbal, customer service, interpersonal, time management and organisational skills

Enjoy working within a strong, supportive team environment

The ability to relate to people from a diverse range of backgrounds and cultures

Good problem-solving skills

Highly desired:

Education sector experience

Experience with VETtrak or similar student management systems.

Experience with Zoom

Experience with Canvas or similar LMS.

To apply, please email Tracey.Goss@healthcareaustralia.com.au with your Resume and a Cover Letter outlining your relevant experience, attention to detail and why you are the person for the job.