Wollongong, Australia

Company: Singtel Group

So, why Optus?

At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians. We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

About the Role:

We're looking for an experienced and enthusiastic professional to take the next step in their career development and say YES to a role of Store Manager at our Fairfield store.

As a Store Manager you encourage and empower your team in providing customers with a quality experience in the Optus store! You know your stuff and operate an efficient and successful business as though it were your own. You improve your team's performance through your dedication to their personal development and through your natural coaching and mentoring style. You always lead by example and build a fun, inspiring and customer-committed atmosphere in your store!

Your Responsibilities:

• Customer Focus through managing service expectations, interactions, customer concerns and outcomes within company guidelines through effective leadership, personal example and team upskilling.
• Improving Performance through effective team recruitment and development, outlining specific and measurable team objectives, assuming accountability and ownership of store, team and the outcomes.
• Effective Leadership through being a role model in exemplary work ethics, customer service and alignment to Optus values, personal and team development, rewarding, recognition and celebrating success.
• Mentoring and Development of professional and highly engaged team based on result and ability, service outcomes, Optus standards and application of effective organisational change.

About You:

• Leads by example through drive and ambition to make the store and the team perform at the highest level of results, outcomes and customer service.
• Inspiring and highly motivated individual who inspires and encourages others to do their best, creates a welcoming and highly energised atmosphere for customers and store team alike.
• An ambitious people leader who can mentor and coach store team, knows how to resolve a conflict and poses professionalism, experience and maturity to offer support and guidance.
• An adaptable professional who can effectively prioritise time and effort in order to maximise results, handle customer outcomes and business expectations.

As a provider of essential services across Australia, Optus has a critical role in the community through keeping our customers connected to the people they love and the things that matter. It is also our priority to ensure we provide our amazing people and our customers with a healthy and safe workplace environment. In light of the significant risks posed by COVID-19, Optus expects all workers to be fully vaccinated against COVID-19 by 1st December 2021 and will require vaccination for certain roles as well as access to Optus workplaces. Please speak to if you have any questions about this policy or how it impacts you, including any concerns you might have about meeting this requirement.

Optus is a place where we let you do you. Whether you'll be working in our corporate offices or in a retail store, we're a highly collaborative workplace, and offer a range of perks such as:

• A competitive salary
• Discounts on products and services
• Ongoing training, mentoring and development opportunities
• Up to five days of Volunteer Leave per year
• Blended Ways of Working

We understand that flexibility means different things to different people. We're proud to offer a variety of options to work in different ways, such as our Blended Ways of Working, job share and part-time. Our Blended Ways of Working lets our people work across home and our offices. Please talk to us about how we can make this role work for you.

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.

Please no recruitment agencies, we'll be managing this role in-house. Any resumes submitted outside of our process will be deemed the sole property of Optus.