Full job description

Jenna discovered COLLABORATION working at TJX

Jenna is an outgoing “people person” and collaborating with her co-workers to meet customers’ needs is what makes her job fulfilling. We want our teams to have fun when they come to work and fostering relationships helps that happen!

What you’ll discover

Eligible Associates can look forward to:

One-of-a-kind, inclusive culture

Benefits that take effect your first day

Dedicated training and on-the-job resources to enhance your development

Merchandise discount for yourself and eligible family members at all TJX Canada stores

Associate and Family Assistance Program to support healthy living

What you’ll do

It’s safe to say, there’s no shortage of variety in what we do. Here are some key responsibilities of the role:

Supporting the store management team in the delivery of consistent and high quality customer service for both internal and external customers

Providing weekly updates on objectives and identifying any issues or opportunities pertaining to customer service, service area compliance and scheduling

Incorporating sales information to drive sales for given area of responsibility which includes all frontline features, fixtures and jewelry; oversees Fitting Room processes

Ensuring accuracy and quality of all service area transactions as well as ensuring all service areas are properly maintained and “ready for business” on a daily basis

Training Associates on how to use registers, equipment, functions performed at the service desk area as well as the policies associated with each service area

For a closer look into the role, click HERE

What you’ll need

To begin your career with us, you’ll have:

Minimum 1 to 2 years relevant experience; retail or service industry experience is preferred

High School education or equivalent experience

Excellent problem solving and communication skills including verbal, written and active listening

Exceptional Customer Service skills with ability to identify stated and unstated Customer and Associate inquiries and needs; Strong technical knowledge of register operations