We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

 That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit generations to come.

 The Division

 The Customer Strategy and Technology team within Transport leads the development of long-term, multi-modal strategies, plans and policies across NSW. We leverage data and insights, implement new technologies, drive innovation and build partnerships to provide customer-centred solutions.  â€¯ 

 The opportunity

  Right now, we have an exciting opportunity for a Stakeholder Engagement - Communication and Media Officer to join us in the Customer Strategy and Experience team.

The role will be responsible for assisting in managing stakeholder and public communications regarding changes resulting from the delivery of the NSW Government’s response to the recommendations arising from the Point to Point Transport Independent Review 2020.. The successful candidate will proactively manage stakeholder expectations in respect of the financial assistance scheme, while educating and informing stakeholders and the general public in respect of the new regulatory reform. You would be responsible for managing the relationship with media, facilitating the media content and being instrumental in developing the communication protocol around all the sensitive issues and complexities around the new reform

 About you

 Ideally, you’ve worked in a similar role before, and demonstrate a solid capacity in stakeholder engagement, communication and media management. Exposure to implementing communication protocols and procedures would be essential for you to be successful in this role.

You have the ability to adopt the position of subject matter expert for nominated programs. We are looking for someone who can partner and influence key stakeholders to ensure compliance and best practice stakeholder communication and engagement.

 Previous exposure to managing ministerial and executive briefings and assist with the resolution of high profile policy or legislative issues or matters of public interest combined with exceptional communication skills (written and verbal) will also set you up for success.

 Essential requirements

• Demonstrated capacity to develop high quality executive briefings and assist with the resolution of high profile matters of public interest through ongoing communication with relevant stakeholders and effective leadership skills.
• Proven record of success in managing strategic relationships in a complex and dynamic operating environment.
• Demonstrated commitment to continuous improvement in an environment focused on customer service.
• Strong consulting, analytical and problem-solving skills alongwith the ability to keep abreast of the developments within other teams at Transport for NSW and the industry as a whole