Job summary
Last year Outbound Communications sent over 170 Billion messages to Amazon customers globally over Email, SMS, Push channels. Our mission is to successfully transmit messages to customers ensuring a high rate of success, low transmission latency, and real-time feedback collection from different messaging endpoints. We also own the infrastructure that enables Amazon to rapidly integrate and expand to new messaging applications and endpoints (WhatsApp, Web Push Notifications, etc.) that customers are adopting and want to receive their messages, with a future vision to enable two-way communications where available.

We are looking for a highly-motivated and enthusiastic senior leader of software development. You will be joining a fast growing, quickly evolving customer experience team, so the ability to build a team and impact new product development is critical. If you are the right candidate, you will possess a strong program management and engineering background, will have demonstrated experience leading large projects and cross-functional teams. You have a well-rounded technical background. You must be able to thrive and succeed in an entrepreneurial environment, and resolve ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. As a site-leader, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.

The leader in this role will lead and mentor their team and drive the design, development, testing, deployment, and maintenance of technologies to support our goals. You're results-oriented – you rally your team to meet their commitments to each other and to customers. Setting the strategy is not enough. Seeing your solutions ship, scale and make a measurable impact on customers’ lives fuels you. All while having fun. If you have the technical chops, the leadership skills, the business savvy, and a passion for customers then this role is for you.

Primary responsibilities:
· Raise the bar on technical excellence, show thought leadership, and communicate well to different audiences.
· Oversee the management of a team of engineers to plan, design, and deliver complex systems
· Be a leader of leaders, mentoring and developing managers.
· Work closely with business leaders to translate functional requirements into technical requirements.
· Establish a consistent project management framework and excellent development processes to deliver high quality software, in rapid iterations, for business partners in multiple geographies.
· Be responsible for mentoring and developing engineers.
· Represent the technical organization and evangelize the work to senior leadership.
· Lead design reviews, providing direction and feedback on architecture and design issues, as well as system integration, performance, and scalability issues


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

BASIC QUALIFICATIONS

· BA/BS in computer science, engineering or mathematics.
· 10+ years of engineering experience.
· 7+ years of engineering management or technical lead experience.

PREFERRED QUALIFICATIONS

· Technical product management experience.
· Experienced in launching new products.
· Strong systems architect skills.
· Advanced knowledge in performance, scalability, enterprise system architecture, and engineering best practices.
· Can build and deliver complex systems that leverage our technology platform and work well with other company systems.
· Strong verbal and written communication skills.
· Strong project management skills.
· Meets/exceeds Amazon’s leadership principles requirements for this role.
· Meets/exceeds Amazon’s functional/technical depth and complexity for this role.



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

All offers are conditional on references, verification of the right to work in the UK, and successful background screening check. This will include previous employment verification, qualification verification (if relevant) and a relevant criminal check.