The Specialist Business Analyst role is based within Finance Business Unit

To effectively manage the implementation of new products, processes and services affecting the customer acquisition process; and effectively manage IT and non-IT projects impacting the Customer Acquisition functional area. 

Your responsibilities will include:

To facilitate, manage and implement IT and business projects impacting the customer acquisition process
To provide strategic input into any projects impacting Customer Acquisition and Credit & Risk
To facilitate the resolution of IT support issues affecting Customer Acquisition systems and processes
To assist in user acceptance testing of new IT and business solutions implemented in the Customer Acquisition functional area
To generate relevant management reports and to interpret information contained herein, in order to make proactive recommendations to management with regards to business opportunities for overall business improvement
Participate in project planning and prioritization in conjunction with central demand.
Participate as the liaison: credit business partner between sales, external vendors and other functional area’s within Vodacom.
To ensure the proper SDLC and project management methodologies are followed in providing solutions to the functional area.
To engage with management within Vodacom and external parties on IT and business projects impacting the customer acquisition process.
To manage business relationships with customers and suppliers pertaining matters relating to customer acquisition processes.

The ideal candidate for this role will have:

Matric essential
Relevant  degree / diploma in the field of Business Analysis OR at least 4 years working experience in the telecommunications industry
At least 2 years working in an environment similar to Customer Acquisitions or Credit and Risk;
At least 4 year Technical Business Analysis experience 
At least 3 years working with SQL or  similar database query tools
Highly competent in working with data (i.e. programming knowledge of SAS/SQL/Python)
Excellent communication skills, oral and written 
Flexibility and problem handling and solving ability
Demonstrate excellent written and verbal communications skills
Knowledge of CSS, Eppix, MII Dealerweb, FastTrack and DV360
Effective stress management
Effective time management
Ability to influence people at higher levels into understanding and accepting concepts
Ability to effectively collaborate with internal customers
Presentation skills
Overall accuracy

Closing date for Applications: 5 March 2022 

The base location for this role is Service Park,  Vodacom Campus, Midrand

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion. 

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