Software Support | Support Analyst | Application Support | Product Support | SaaSAre you ready for the next step? This innovative Solutions business is releasing a new SaaS model in 2022 and they are looking for you to play a key part in shaping the Support Team and associated processes. As the Support Manager / Head of Support, you will be joining a great team who believe in changing the way modern software is created.

Role: Software Support | Support Analyst | Application Support | Product Support | SaaSSalary: £30,000 - £40,000 5% pension, 25 days holiday plus bank holidays, flexible working Location: Remote / Hybrid - CambridgeAs the Software Support, you will be keen to take on a new challenge, have ideas about what works best, what might not work and the best way to achieve results and enhance the customer experience.

 Responsibilities: - Working with customers to determine, for each issue, the broad nature of the problem, the impact on the customer, and the urgency- Manage responses internally across different teams needed to solve problems - core development, infrastructure, documentation and solution specialists- Build long-term relationships with customers- Identify and manage larger pieces of work (mini-projects) to help customers through larger pieces of support work - upgrades, changes to their build environment, etc.- Helping to build a support team to handle their launch into SaaS from mid-2022will be joining a company that is growing, ambitious which ultimately creates opportunity for you to grow, and they are caring and flexible and they work with colleagues to understand what is important to them.Software Support | Support Analyst | Application Support | Product Support | SaaS