We have a vacancy for a Soft Services Manager to join our Healthcare & Education sector based in Lymington Hospital, Hampshire

You’ll manage the delivery and safe operation of cleaning, portering, security, materials management & pest control, to include all peripheral services supplied either directly or outsourced, ensuring the services provide consistently high levels of performance and, where required, take personal (hands-on) responsibility for key client relationships, contract performance, retention and organic growth.

You will ensure a quality service delivery to all customers in accordance with legislative requirements and company procedures while ensuring effective and adequate financial forecasting, budgeting and analysis of direct cost and overhead.   

Other Responsibilities will include:

• Effectively manage all supervisors, co-ordinators & team leaders within Soft Services and take ultimate control of recruitment, work scheduling, training and pay and conditions
• Have full P & L accountability for your services of operation and ensure that it is managed within budget, ensuring that maximum revenue and gross margin are achieved.
• Manage all aspects of the contracts KPI’s and SLA agreements through active monitoring, auditing and reporting. Ensure 100% compliance with quality standards throughout all services.
• Communicate clearly and positively with staff at all levels within your services to create a focus on business goals and build an environment where all staff are valued for their contribution.
• Manage staff throughout your services to ensure a well-trained, highly motivated workforce, with a firm focus on staff development and succession planning. With an emphasis on staff retention.
• Manage and monitor compliance with all health & safety aspects of the business

Qualifications and Experience required:

• Experience in Healthcare or Education managing a multi service contract, low margin business
• Proven track record of direct operational management experience which has been gained ideally within the service industry with full P&L accountability.
• Evidence of “hands-on” operational experience and a track record of successful client relationship management.
• Proven record of managing, motivating, developing and retaining a dispersed workforce through others.
• Knowledge of PFI contract management.
• Experience in the use of the Timegate, Honeydew and Concept systems and processes.

What will you get in return?

• An enhanced pension scheme (above auto enrolment rates) - to save for the future
• Life Assurance – to protect your family should the worst happen
• 25 days holiday, plus 8 bank holidays on top
• Option to purchase additional annual leave
• Private Medical Insurance – to protect you
• Access to 100s of high street discounts
• Financial Wellbeing support - Access to low interest loans
• Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
• Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
• Long Service Awards
• Cycle to work scheme- discounted bicycles
• Access to our Employee Assistance Programme- 24-7 Health & Wellbeing Support