About us

Transport for NSW (TfNSW) is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities, centres, and regions. We work with several government agencies to coordinate metro, train, bus, ferry, light rail, road, and maritime services, always keeping the safety and comfort of our customers at the heart of what we do.  

The Division 

The Regional and Outer Metropolitan division is focused on understanding the particular needs of regional communities across NSW and delivering customer-centred integrated transport services and infrastructure. 

The Opportunity

We are looking for a strategic and customer-focused leader to oversee coordination and management of transport network operations in Western NSW, ensuring the customer experience is at the centre of the way we manage our network in real time. 

You will also;

•    Manage the operational efficiency of your team and take a strategic view of operations and service responses, empowering your team, ensuring accountability for the efficient response and readiness to all incidents

•    Lead your teams to ensure the successful delivery of frontline customer facing resources, enabling the network to run efficiently whilst assisting in the event of incidents and disruption. 

•    Identify improvements within the team and take the division through its evolution embracing new technology, seeking, and applying world best standards, having your team own outcomes and be challenged and empowered to deliver better outcomes for our customers.

•    Play a key role in optimising the customer experience and ensure the delivery of high-quality, consistent, and customer-focused operational services to enable safe, efficient, and reliable journeys for customers across regional and outer-metropolitan NSW.

About you

We are looking for a strong leader who has a passion for continuous improvement, driving cultural change and demonstrated experience in transport network operations. You will bring a wealth of experience in uplifting the capability of those around you to drive a positive, performance-based culture that is customer and performance focused.

You will possess exceptional stakeholder management skills with the ability to influence and negotiate at all levels of an organisation.  

Our Commitment to Diversity

Great people come from all walks of life. We are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve. We actively promote gender diversity in our workplaces, the employment of Aboriginal and Torres Strait Islanders and the employment of people with a disability. We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background, or sexual orientation 

If you need an adjustment in the recruitment process, please call/text or email the contact person for this role.

Salary and Benefits

This is a Transport Senior Service Manager role offering an attractive remuneration package.

How to apply

To apply for this position, please submit a resume and answer all questions within the online application process.

Please click here to view a copy of the position description.

Need help?

For more information on how to apply for a role in the NSW Public Sector please click here. For any enquiries, please contact David McIvor at David.McIvor@transport.nsw.gov.au

Applications Close on Sunday 3rd of April 11.59pm

Job Segment: Manager, Management