Snr Manager, Channel Analytics

Snr Manager, Channel Analytics

Snr Manager, Channel Analytics

Job Overview

London, England
Job Type
Full Time Job
Job ID
Date Posted
1 year ago
Sofia Madison
Job Views

Job Description

Role Title: Sr Manager, Channel Analytics

Business: Retail Banking and Wealth Management

New or Existing Role: Replacement

Grade: GCB4

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking an ambitious individual to join our team as Sr Manager, Channel Analytics, working together with colleagues to define, manage and achieve divisional business targets.

You will lead a wide range of high priority engagements to support Group Customer Channels priorities (e.g. Role of the Branch, Role of ATM etc.), deliver Channel Optimisation targets and reshape HSBC’s Sales and Distribution channels.

In this role, you will:

  • Spearhead development of well thought-out data & analytics solutions to drive key strategic channel priorities such as Branch / ATM Footprint Optimisation, Branch FTE Optimisation, Transaction Migration, Contact Centre Sales Effectiveness and ATM Cash Forecasting.
  • Structure business problems (e.g. revenue growth, coverage efficiency), define project scope, and translate business priorities and strategies into project requirements.
  • Oversee day-to-day analytics activities and provide thought leadership on data, tooling (e.g. GIS, data science), methodology and advanced statistical modeling techniques.
  • Deliver insights to inform formulation and execution of Group Customer Channels strategies by analysing channel usage/ preference, channel migration opportunities, customer journey and sales attribution, etc.
  • Present key findings and recommendations to senior executives and business partners at Group and market level.
  • Develop a best-in-class team and provide guidance to junior team members
  • Follow through the end-to-end Channel Optimisation journey. Working with market Branch and ATM Network teams to agree on optimisation goals and confirm implementation roadmap and timelines after analysis / recommendations are delivered
  • Ensure that Channel Optimisation cost reduction targets are delivered. Ensure all analytics activities yield measurable benefits via tracking
  • Work under pressure to redesign solutions in the face of ongoing change and iterative development
  • Build compelling business cases to secure funding for 3rd party data / software



To be successful in the role, you should meet the following requirements:

  • Have distinctive expertise and advanced knowledge of Channel domains (e.g. channel optimisation, customer journey, channel migration, channel attribution)
  • Have data / analytics experience, including experience leading a team
  • Have deep understanding of advanced analytics techniques and algorithms (e.g. predictive modeling, segmentation, machine learning, text mining, etc.) and statistical solutions (e.g. SAS, Alteryx, R, Python, etc.). Hands-on experience with GIS mapping software (e.g. Esri ArcGIS) and geospatial analytics and modeling highly preferred
  • Have proven experience leading large business initiatives, as well as leading onshore and offshore resources
  • Have good understanding of AI / ML techniques, tooling & applications
  • Global / Regional experience a plus
  • Have exceptional story-telling and presentation skills, with the ability to create high quality materials and persuasively present to senior management
  • Be a strong communicator with excellent interpersonal skills
  • Have high level of personal commitment to task delivery, leading through personal example. Must have the potential for further development personally and professionally
  • Have strong project management skills, with the ability to manage multiple assignments in a dynamic, complex and fast-paced environment
  • Have excellent strategic, analytic and problem solving skills
  • Have excellent relationship building and senior stakeholder management skills
  • Be highly numerate and financially literate
  • Have the ability to operate effectively in a complex matrix-driven environment
  • Have the ability to influence, engage and lead in a positive, inspiring manner. Ability to motivate people to achieve objectives
  • Have the ability to navigate the political dynamics inherent in a large organisation
  • Have the ability to work with and persuade others through influence and negotiation


You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.


Job Field

 : Asset and Wealth Management

Primary Location

 : Europe-United Kingdom-Greater London-London


 : Full-time 


Job Posting

 : 28-Sep-2021, 13:47:50 

Unposting Date

 : 06-Dec-2021, 04:29:00

Job ID: 9098

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