Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

The UK (small and medium business) SME market is a fast-moving, high volume segment that we address with a variety of sales channels each serving a distinctive purpose. SME in this context considers 6-250 employee companies.

The commercial and proposition team for SME is responsible for setting and delivering the business plan for the segment by creating the right portfolio and the right commercial/trading plan to deliver the business and customer outcomes to win in the market and grow the business profitably.

A commercial role in SME requires a great understanding of our customers, our competitors and the market to determine how we win in the market with brilliant commercial plans. We are looking for individuals who will own and chase the key targets and orchestrate the rest of the business to support the commercial interventions and campaigns necessary.

This role will own and evolve the multi-product commercial deal pricing and P&L logic to maximise our trading performance.

You'll have the following responsibilities

People: Effectively providing direction to a virtual team – building momentum and confidence around this area of the business

interfaces effectively into sales and commercial teams, and back into the channel management and customer solution delivery teams.

Linking effectively into longer term transformation programmes such as the one setting up the future SME operating model.

The Insight: understanding customer needs, market position, competitors, our sales channel capabilities, trends, anticipating and mitigating threats. Keeping constant pulse on what’s happening in the market – including competitor offers and win/loss analysis.

Multi-product commercial deal pricing and P&L logic:

Ensuring the pricing and commercial model in the multi-product deal tools delivers the best customer and commercial outcomes.

Ensure that most deals still go through via self-serve from the sales teams and the deal support teams are well equipped for the more complex deals they need to sign off.

Support our move from a product siloed commercial deal model to multi-product commercial deal model in the deal tools.

Direct impact on trading and customer outcomes for the segment: measurable in sales, churn, ARPU and GM metrics.

Deliver MTP commitments: Accountable for delivering trajectory of improved commercial performance related to multi-product deals.

Work with relevant sales and commercial teams: To deliver a fit for purpose set of commercial logic that all stakeholders understand and can use effectively to win in the market.

You'll have the following skills & experience

Is able to clearly explain what they want and is skilled at holding people to account.

To lead by example, holding people to the highest standards but with respect, humility and integrity.

Deep understanding of UK telco market and segments.

Business case and commercial understanding of deal tool P&L dynamics.

Engaging, presenting to and influencing stakeholders at all levels from MD to managerial across multiple areas.

Benefits

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

Competitive salary and on-target bonus plan

World-class training and development opportunities

25 days’ annual leave (not including bank holidays)

Discounted broadband, mobile and TV packages

Car allowance (dependent on your role)

Share option and pension scheme programmes

Automatic enrolment into our ‘Sales as Profession’ community

Flexible benefits to fit around you

About BT

We have around 1.2 million customers and serve over half the FTSE 350. Our customers range from big household names, government departments and public service organisations right through to small businesses and new start-ups. We cover both the communications and IT services markets. Overall, we’re focused on four main product markets: Fixed Voice; Mobility; Fibre and connectivity; networked IT services provided over the biggest UK network in both fixed and mobile communications. We also provide network IT services to corporate and public sector organisations in the Republic of Ireland.

Our Wholesale business helps communications providers (CPs) and other organisations provide fixed or mobile phone services. Our ventures provide mass-market services like directory enquiries and payphones, and enterprise services including Fleet Solutions and BT Redcare. We also offer specialist enterprise services to our Internet of Things customers.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!