Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

The UK (small and medium business) SME market is a fast-moving, high volume segment that we address with a variety of sales channels each serving a distinctive purpose. SME in this context considers 6-250 employee companies.

The commercial and proposition team for SME is responsible for setting and delivering the business plan for the segment by creating the right portfolio and the right commercial/trading plan to deliver the business and customer outcomes to win in the market and grow the business profitably.

This role will focus on helping our customers get the best out of what they bought from BT with a focus on the customer set, usage in-life and feedback insights to improve the customer proposition and help to retain the customers and become brand advocates.

You'll have the following responsibilities

Being the “voice of the customer”: ensuring we have the very best insight on how our customers use our products & services ensuring we do what’s best for our customers.

Ensuring these outcomes are measured in terms of NPS and customer success.

Market Insights: understanding customer needs, segmentation, trading performance, market position, competitors, our sales channel capabilities, anticipating and mitigating threats. Keeping constant pulse on what’s happening in the market and acting as an insights expert for the voice team.

Work with relevant sales teams: Digital, Field sales, desk-based account managers and Indirect to agree the concepts and go to market plan for key proposition launches. Working with channel management team as needed.

MTP commitments: Jointly accountable for delivering the revenue, profit, and market share targets in the MTP for the proposition launches, withdrawals, and updates.

You'll have the following skills & experience

Customer proposition and marketing – Clear understanding and experience of successfully launching new customer propositions to market and large-scale marketing campaigns. Understanding what a successful go to market approach looks like for SMEs.

Outcome orientated: The role holder must be focused on delivering the best outcomes, being ready to challenge stakeholders as needed and manage areas of conflict with data driven recommendations to deliver at pace.

Customer acumen: Understanding of the levers that drive customer retention, NPS.

Exemplary Communicator: Verbal and PowerPoint presentations that boil complex plans and processes into the key relevant information and/or decision point for stakeholders in BT Enterprise, at all levels from CEO, MD to managerial and operational sales and service teams.

Thinking differently: Someone who is able to challenge the status quo and influence across Enterprise, BT & the wider industry in order to transform our customer relationships and experience.

Effective planner and co-ordinator: This is a complex part of the market and the organisation. This role needs someone who can create momentum behind well-structured plans and effective governance in a highly matrixed environment.

Benefits

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

Competitive salary and on-target bonus plan

World-class training and development opportunities

25 days’ annual leave (not including bank holidays)

Discounted broadband, mobile and TV packages

Car allowance (dependent on your role)

Share option and pension scheme programmes

Automatic enrolment into our ‘Sales as Profession’ community

Flexible benefits to fit around you

About BT

We have around 1.2 million customers and serve over half the FTSE 350. Our customers range from big household names, government departments and public service organisations right through to small businesses and new start-ups. We cover both the communications and IT services markets. Overall we’re focused on four main product markets: Fixed Voice; Mobility; Fibre and connectivity; networked IT services provided over the biggest UK network in both fixed and mobile communications. We also provide network IT services to corporate and public sector organisations in the Republic of Ireland.

Our Wholesale business helps communications providers (CPs) and other organisations provide fixed or mobile phone services. Our ventures provide mass-market services like directory enquiries and payphones, and enterprise services including Fleet Solutions and BT Redcare. We also offer specialist enterprise services to our Internet of Things customers.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!