We’ve always been an organisation with purpose – to use the power of communication to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers – those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed. Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale, capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport. And following BT’s acquisition of EE, we’re able to offer our customers even more. Today in this fast changing, always-on digital world, our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

About this role

We’ve always been an organisation with purpose – to use the power of communication to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers – those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed. Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale, capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport. And following BT’s acquisition of EE, we’re able to offer our customers even more. Today in this fast changing, always-on digital world, our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

About this role

BT Enterprise has around 1.2 million customers and serves over half the FTSE 350. This role sits in BT Enterprise’s Small and Medium Enterprises (SME) division. SME is a key channel for BT, contributing £1.7bn revenue and £0.8bn EBIT per year. In SME, we provide businesses with 1 – 100 employees with best in class Mobile, Connectivity and Voice & Collaboration solutions from both the BT and EE brands. We do this through our EE & BT retail stores, UK based sales desks, field sales teams and indirect partners.

Our customers range from household names, government departments and public service organisations right through to small businesses and new start-ups. It’s an exciting period of growth for SME, in an area that is a strategic priority for BT Group that comes with a significant amount of focus and resource being invested by BT, our CEO and the Managing Director of SME.

This is a key role in a new strategic function that is being established to enable performance excellence in our sales channels. You’ll have the unique opportunity of joining our Channel Management function at the beginning, and take real ownership of optimising how our channels interact with, and are enabled by, the wider organisation. This role is critical to maximising channel performance and sales opportunities through in-depth analysis, insight, problem solving and commercial judgement. Senior stakeholder engagement will play an important part.

You'll have the following responsibilities

Supports projects that seek to drive best practices, improved customer satisfaction, increased sales or cost synergies with an understanding of governance, risk and compliance activities – specifically:

Owns or inputs into activities/projects that underpin trading performance across acquisition, base management and strategic initiatives (e.g. cross selling BT and EE);

Drives best practice for the delivery of change into the channels;

Owns/support the prioritisation of change and briefings delivered into channels, ensuring inputs are fit for purpose.

Liaises with other departments to coordinate sales activities (i.e. orders and distribution) ensuring efficiency and customer satisfaction – specifically, manages stakeholders to deliver activities that improve sales performance. A highly collaborative role that will involve resolving issues with others.

Supports the monitoring of prospect integrity and opportunity data and correlates information to discuss with manager – specifically:

Tracks the performance of initiatives and makes sure results are clearly understood by stakeholders, uses learnings to recommend business activities, and shares learnings with relevant forums; and

Identifies issues affecting channel performance through analysis, and recommends improvement plans to address root causes.

Inputs into the approach for reporting and insights and drives best practice.

Assists with basic reporting and forecasting needs to support sales pay plan deliverables.

Builds business cases to support activities that underpin performance and market opportunities.

Delivers on commercial operations activities, may act as a first line Supervisor, directing team members and breaking down tasks as required to ensure delivery.

You'll have the following skills & experience

Project management: Successfully manage and implement change by using strong organisational and project management skills.

Stakeholder management: Has a track record of effectively engaging and influencing people. Develops stakeholder managment and communications plans to best acheive objectives. Identifies where conflict might arise and where alignment can be gained – specifically, influencing Channel Directors and Senior Managers. Provides honest and respectful feedback.

Highly analytical: Analyses and summarises data and insights to enable effective decision making. Proficient in MS Excel.

Highly effective communicator: Able to present information in a manner that is most relevant for the audience. Profiecient in MS Powerpoint 

Thinks and acts commercially: Has commercial awareness and an understanding of the levers that can be pulled across different functions (including Propositions, Commercial, Marketing, Product and Sales) to affect a business outcome. Builds business cases that ensure a return on investment.

Begins and ends with the customer: Promotes an excellent customer experience.

Experience you would be expected to have:

Delivered projects or change successfully in situations where multiple stakeholders are involved.

Tackled process, policy and/or stakeholder obstacles to underpin a delivery or hit a KPI.

Used knowledge of your business to influence, negotiate or persuade.

Handled differences of opinion whist maintaining personal integrity.

Developed an internal network of strong working relationships you can call on to assist with your role.

Coordinated the work of colleagues or team to fit within a broader programme of work.

Delivered results when the deliverables were unclear.

Developed business cases that delivered business benefit.

Commercial, Propositions, Marketing, Sales or Project Management experience advantageous.

Benefits

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

Competitive salary and on-target bonus plan

World-class training and development opportunities

25 days’ annual leave (not including bank holidays)

Discounted broadband, mobile and TV packages

Car allowance (dependent on your role)

Share option and pension scheme programmes

Automatic enrolment into our ‘Sales as Profession’ community

Flexible benefits to fit around you

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!