Job Description

Company: FedEx Express EU

Job Requisition Number: RC447311

Locations:

Taurusavenue 111

Hoofddorp, Netherlands

Time Type: Full Time

Scheduled weekly Hours: 39.25

Worker Type: Regular

Posting Date: 20-January-2022

Closing Date: 03-April-2022

Job Family: FXE-EU: Shared Services Analyst (ID)

Position Summary:

This is a great opportunity for you to join the Ship-To-Collect (STC) Europe Delivery Management Team as a Shared Services Analyst-Senior.

This position is open to applications from EU.

You will have an opportunity to become part of the team managing our Business Process Outsourcing (BPO) for our European STC processes, with cross regional alignments and transformational activities we are at the heart of the of the Shared Services organization. In addition, you will be working alongside our stakeholders, Customer experience, Sales & Operations, as well as other finance teams in RTR and PTP.

Our team is targeted to improve STC performance, reducing bad debt a ensuring we deliver best in class Customer Experience.

To be successful in the role you will have:

• Experience in managing BPO
• Strong leadership skills and desire to deliver
• Process design & project management skills
• Excellent verbal and written skills with the ability to present information clearly through excellent story telling using different media appropriate to the audience and situation.
• Ability to understand the Company’s strategy and business model, translating that strategy into best-in-class STC processes

The position reports into the Shared Services Delivery Manager Europe

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.