Supervisors have excellent communication and customer service skills along with people management skills with the ability to develop and manage a team of engineers/subcontractors on site and keep in regular contact with our valued customers. They have the ability to deal with new and unexpected situations with a proactive and professional approach and have the ability to build strong relationships and inspire and influence others. Ability to service, test and commission Automatic Sprinkler systems to the relevant standards and to provide the highest level of customer service through the maximisation of resources and sensitivity to costs and budgets. Also required at times to fabricate, install and carry out repairs to Automatic Sprinkler system pipework and components. Attend callouts as and when required in order to meet customer demands and internal processes / rotas.

How you will do it

Provide excellent Customer Service to meet the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers.

To service, test and install the appropriate pipework / systems; dismantle and reconstruct equipment as required by the customer or Tyco.  Work safely and responsibly to avoid injuries, damage to property, loss of unused materials and cleans up installation / service debris and waste correctly.

Follow and service / test and repair in accordance with relevant service standards.

Follow and install in accordance with relevant fabrication drawings / instructions.

Report and document fully any changes, deficiencies or deviations in systems.

Correctly complete Engineer work reports, handover certificates / pressure test certificates or checklist as appropriate.

Subcontractor Monitoring – monitor key performance on a contract by contract basis reporting of any issues/downtime which could result in costs to JCI.

Management and monitoring of site documentation to ensure both accuracy and expediency, including reviewing timesheets for correct hour booking and appropriation.

Conduct regular safety and quality audits on the Engineers and Sub-Contractors to ensure that the employees are using the correct equipment in the correct manner.

What we look for

Appropriate experience in a customer facing environment
Demonstrate a successful track record of achievement
Preferable time served within a technical environment such as fire Sprinkler Systems.
Relevant industry Sprinkler experience is a must.
Supervisory experience is desirable. 

If you are successful we can offer you a company culture that promotes work life balance, a commitment to continued learning and development, access to mental health support, a fantastic benefits package which includes a competitive salary, pension, life assurance, employee assistance program, employee referral scheme, discount on Johnson Controls security products including ADT Smart Home plus voluntary schemes for childcare vouchers, cycle to work, eye care vouchers and holiday purchase.