Permanent opportunity with BIG4 Bank with their Global Technology Services team - Service Manager

Your new company

One of the Australia's leading provider of integrated financial services. Enterprise Services (ES) is responsible for the world leading application of technology and operations across every aspect of the bank, from innovative product platforms for our customers to essential tools within their business. They also use technology to drive efficient and timely processing, an essential component of great customer service.

Your new role

On any given day you will:

• Provide service management to GTS product owners and Executive Managers
• Manage services in your portfolio effectively across the services lifecycle by adopting industry best practice frameworks, methodologies and business processes
• Manage, monitor and report ITE service performance to meet service performance targets
• Manage service outcomes through effective risk management aligned with the Group's risk appetite
• Manage service communications & customer engagement effectively to ensure customer satisfaction, collaboration and awareness
• Ensure the effective on-boarding of new services to the service management function
• Build effective relationships with BU IT and other relevant teams within GTS and the Group
• Monitors and reports on service delivery metrics; overall performance and effectiveness
• Manages supplier, risk and compliance activities Identifies and leads service and process improvements to ensure that technical solutions continue to meet business requirements; makes recommendations on how the effectiveness of services could be improved.
• Proactively resolves technical problems, partnering with key stakeholders; business partners and suppliers to resolve service issues and problems
• Manages and participates in change management activities; ensures that technical change is communicated and managed with appropriate governance

What you'll need to succeed

• Strong experience in service management

• Supplier Management
• Technology Risk Management (Operational)
• Service Catalogue Management
• Service Level Management
• Experience preparing and managing budgets
• Experience supporting projects from a sponsor perspective
• Experience in Stakeholder and vendor management
• ITIL certified is desirable

What you'll get in return

A competitive salary ($110k - $150k + super + bonus) and will become a part of a dynamic, fast paced company at their Sydney CBD office.

What you need to do now

To apply for this role or discuss the position in more detail please contact Neeru on 02 92492273 or by email on neeru.neeru@hays.com.au. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2614912

Job ID: 2614912 EHWrFoO5kG4poTwe

Posted Date: 23 Feb 22

Company Overview

About Hays

Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.