North Otago Motor Group is a family-owned Toyota & Suzuki Dealership in OamaruAn opportunity has arisen for a Service Manager to join our team of 32.

This is a leadership role managing a medium-sized Service Department comprising 10 technicians and 3 support staff.

This is a hands-on role reporting to the Dealer Principal. Using predetermined KPIs, the Service Manager will ensure strong productivity, efficiency and a motivated and engaged service team.

Duties and accountabilities:

• Supervises the day-to-day running of Service Department and staff while motivating the team to achieve sales and profitability targets
• Review work completed and regular follow ups with clients
• Provide quotations when requested
• Checks all service progress invoicing to ensure all invoices presented to the customers are narratively and financially accurate
• Monitors the incoming work to ensure the workshop is pre-booked
• Monitor & assist Service Advisors activity and bookings in line with the technical competencies
• Achieves targets through updating and reviewing weekly/monthly DOC reports
• Completes manufacturer training courses
• Monitors warranty documentation and training for audit processes
• Monitors franchise customer survey results
• Monitoring and implementing best practice Health and Safety solutions

To be successful in the role of Service Manager, you must be/have:

• An experienced People Leader, comfortable joining a well-established team
• Excellent planning and organisational skills
• Excellent business acumen
• Technical background with extensive knowledge of the Motor Industry an advantage
• Technically savvy with intermediate computer skills
• A confident communicator with the ability to work as part of a team
• Positive and driven
• Solutions driven and flexible in your work approach
• A clean New Zealand Drivers License
• The ability to work full time in New Zealand
• Hold a valid Covid 19 My Vaccine Pass

An attractive salary, company vehicle and normal benefits also apply.

If a great work/life balance is what you are after, then North Otago is a great place to live! Fantastic family lifestyle, excellent schools, and year-round outdoor activities like skiing, mountain biking, and fishing to name a few.

How to apply

Applications are welcome from local applicants already based in North Otago or those wishing to relocate from elsewhere in NZ.

Sounds good, how do I apply? Please send an up-to-date CV and Cover Letter to our team today.

Please direct all enquiries to: -

Peter Robinson - mailto:ceo@nomg.co.nz

Or write to: -

North Otago Motor GroupPO Box 436Oamaru 9444