Service Manager

• £12.75 to £13ph
• 37.5 Hours a week 5 on 3 off night shift
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We are BaxterStorey, an independent hospitality food service provider operating in the UK, Ireland and Europe specialising in restaurants, cafes, deli bars and exclusive dining rooms for clients and customers in business and industry.

We know that investing in training and development means we can be confident our teams have the skills they need to give our customers a great experience. Our Academies, training and mentoring programmes support our people as they build their careers with us. We give them the skills to provide the best service and hospitality, to help our people be the best they can be.

Our client is one of the largest online retailers in the world and has multiple sites across the UK. You will be based on a site that operates 24 hours a day and could feed anywhere up to 1500 people in a day. Our associate customers are very hardworking and have great appetites, they love hearty British foods, spicy curries and being from all over the world, their own regional specialties.

Service Manager benefits:

• 28 Days holiday inclusive of bank holidays.
• Free Meal on shifts.
• Bespoke training and development.
• Pension.
• Discounts available from HAPI app, from high street shops to holidays and cinemas.

Service Manager requirements:

• Look after all recruitment and training for your department, assess the performance of all staff in order to establish training needs and development potential.
• Ensure that all standards of food preparation and service are established in line with client expectations, that they are consistently achieved, reviewed and updated in line with current requirements.
• Be aware of changing needs of customers and to develop new products and systems accordingly.
• Deliver a prompt and efficient provision of all schedule services.
• Control and achieve department financial targets, making recommendations for improving efficiency.
• Be aware of all standards on site, ensuring at all staff adhere to the Food, Health & Safety regulations.
• Attend Catering Committee/management meetings when required.

What would we like from our Service Manager?

• Successful background in catering, ideally within Contract Catering.
• Intermediate Food Hygiene Certificate or above.
• Excellent Management experience.
• Ability to display a real passion for food and customer service.
• Excellent organisational skills with the ability to plan ahead.
• Demonstrate analytical approach to problem solving.
• Ability to work on own initiative.
• Excellent communicator at all levels.
• Financially and commercially astute.