At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Service Manager

Location:  Manchester or London (with flexible working)
Hours: 37.5 per week
Safety Notice: To ensure candidate and employee safety, we are continuing with our virtual hiring and onboarding processes until further notice. 
 
 
Vodafone UK Business are revolutionising how customers use technology and connectivity, ensuring they are ready for today and the digital innovation of tomorrow.
 
 
 
What will you be doing?  
 
As a Service Manager within Vodafone Global Enterprise, you will be responsible for the service relationships with key named Vodafone customers, with accountability for proactively driving improvement and development of the service whilst ensuring contractual obligations are met.

You will articulate the Vodafone Service Proposition, build customer confidence and work cohesively with Sales and Account Management teams, whilst measuring and monitoring service performance, ensuring service reports are produced and delivered within agreed timescales.

 
Who are we looking for?   
 
As a Service Manager within VGE, you will be customer obsessed, with the ability to articulate the customers’ perspective in easy-to-understand ways, bringing a unified understanding to colleagues. You will constructively challenge the status quo, driving improvements to business processes with a can-do attitude.

Ideally you will be ITIL certified with recognised project management skills (ideally Prince 2 qualified).

 
What’s in it for you?

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We’re also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. We’re committed to supporting you throughout every step of your career at Vodafone.

Together we can
 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »