We are the Maritimes' John Deere Dealership with 15 locations to serve you.
We are looking for a skilled, dedicated person to fill the position of Service Manager at our Grand Falls, NB location.

Must be Bilingual

Please note: If we like your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index. Please keep an eye for it in your email. Sometimes it goes to your junk mail.

Responsibilities

Reporting to the Branch Manager/Corporate Aftermarket Manager, the Service Manager will direct and organize the service team to maximize performance and maintain customer satisfaction in a busy branch environment.

As a leader of service operations, the Service Manager will

• Maintain a safe environment and ensures customer satisfaction by enforcing company policies, processes and procedures.
• Successfully communicate job expectations, monitors job results and coaches employees to achieve optimal results
• Ensure all manufacturer warranty procedures are followed by service department staff.
• Utilize business systems to create and monitor work/repair orders
• Main point of contact for both customers and sales department when scheduling repairs, creating quotes and providing status updates.
• Create schedules and staffing requirements, and assign jobs based on priority and technical skill set
• Monitor department efficiencies, operational budget, and expenses.
• Actively participates in recruiting, staffing and development of training plans for all service department staff.

Requirements
The ideal candidate will possess above average computer skills, preferably with experience using Microsoft Office. 3+ years experience in managerial role (Shop Foreman, Lead Hand, Supervisor, etc.). A proven ability to effectively communicate with team members to achieve desired results. A basic understanding of service department financials, and the capability to analyze and interpret internal reports. Experience in the agricultural, heavy equipment, or related industry considered an asset.

Why work with us
We offer full-time employment, an opportunity for advancement within a progressive organization and a competitive compensation package which includes salary, family health benefits and company pension plan.

Please submit your resume today!