At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Service Management Data Analyst 

Role Purpose:
As a Business intelligence to gather business data through many ways, from different sources and programmatically enhance the data quality and tidiness to store build and maintain User friendly, professional and storytelling interactive dashboards based on 
Digital & IT Service Management business requirements. Ultimately should be able to draw a clear picture about the department performance in all managed workstreams and help management making data driven decisions.

With us you will:

• Design, implement and maintain weekly, monthly Service Management performance reports.
• Mine and collect data from multiple resources
• Implement up to date data modelling based on available resources.
• Develop programmatic codes to execute solid data wrangling and data quality improvements.
• Prepare reports and presentations for department head and direct reports that effectively communicate trends and patterns.
• Collaborate with relevant department stakeholders to identify opportunities for process improvement. 
• Proactively integrate new technologies for more advanced analytics including and not limited to Power flow, PowerApps and Machine Learning
   

Apply if you have:

• Organised and delivery focused, strong planning skills, time efficient and process driven.
• Ability to adapt quickly to changing demands/tools. 
• Strong Data Quality understanding 
• SQL statements knowledge 
• Critical Thinking

Must have technical / professional qualifications: 

• a degree in Engineering, Computer Science, Mathematics or comparable qualification 
• ITIL Awareness, ideally certification at foundation level
• Strong knowledge in PowerBI and comfortable with writing DAX equations 
• Good Knowledge in Machine Learning concepts/techniques.
• Very good knowledge of statistical programming using either Python or R for data extraction, wrangling and exploration

Our commitment
Vodafone is committed to attracting, developing and retaining the best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too.
Ready?
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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »