Our Service Delivery team consists of highly experienced practitioners and consultants who design, build and support enterprise customer ICT environments. These range from enterprise cloud and application solutions, infrastructure and network platforms and modern workplace environments.

As a result of growth in the Wellington region we are looking for a Service Delivery Manager to join our Wellington team. This is a customer facing, consulting position where you will be responsible for overseeing the delivery of our practice and support services to ensure quality outcomes to our customers. The team works closely with our Service Desk and you will work alongside our specialist practices to deliver ICT services to our customers.

You will also be required to:

• Develop, implement and oversee service agreements with our customers
• Provide presales and post-sales expertise and support to the Sales team
• Provide thought leadership to the delivery practice and build its capabilities
• Oversee and help deliver ICT infrastructure, application and cloud services, development of operational processes, issue diagnosis and problem resolution

Does this sound like you?

• 6+ years minimum in ICT roles and experience in enterprise customer environments
• Have experience in service delivery roles
• Have a proven ability to build and develop customer relationships
• Have a broad technical knowledge of enterprise ICT environments including cloud solutions
• Knowledge of the deployment and running of distributed solutions and operations in a DevOps/SysOps environment an advantage
• Knowledge of ITIL or modern service management processes
• A knowledge of developing and implementing service contracts
• Excellent relationship skills
• Excellent verbal and written communications skills
• A knack for problem solving and a passion for ensuring clients receive exceptional quality of service is a must

About Us

We thrive on delivering excellence within a collaborative environment, where working hard and playing hard go hand-in-hand. Our exceptional people use cutting edge technology and innovation to achieve smarter solutions, together. With offices in Auckland, Tauranga, Wellington and Christchurch, we're making our mark across the length and breadth of New Zealand where the opportunities within Theta are endless!

Culture and Benefits

Theta offers a family friendly work environment with flexible work hours where practical; especially relevant for caregivers.

We embrace gender equality and are committed to providing a supportive, diverse and inclusive work environment throughout our workplace.

Theta is committed to giving back to the community and are avid supporters of Cure Kids. We compete in various adventure races and do many other things to raise money for Cure Kids. And we make time for the fun things in life!

We currently provide the following benefits to ensure your professional development and personal wellbeing:

• Professional growth and learning opportunities
• A competitive salary (commensurate with experience)
• Fully subsidised medical insurance for employees
• Heavily discounted medical insurance for immediate family of employees
• Hybrid working model
• Volunteer days
• Internal Referral Incentive
• Staff Assistance Programme
• Annual Flu injections
• Sick leave from your first day on board
• Remote working options where practical and mutually agreed
• Daily fresh fruit basket, coffee machine, wide selection of teas and biscuits in all of our offices.
• We are also an accredited employer with INZ and have welcomed people from close to 40 different nations.

Please note: To be successful a candidate must hold and maintain a current My Vaccine Pass.

Applicants must be legally entitled to work in New Zealand (NZ) and will be subject to a criminal convictions check, police /credit vetting and may be required to achieve and maintain a NZ Government (NZSIS) security clearance for the position applied for.

Also required:

• If you have resided in this country continuously for at least the last five years, OR
• Is a citizen of, and/or has resided continuously in one or more of the following countries for the last five years: either Australia, Canada, NZ, the United Kingdom

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