Service Delivery Manager

Service Delivery Manager

Job Overview

Location
Isleworth, England
Job Type
Full Time Job
Job ID
66443
Date Posted
1 year ago
Recruiter
Michael Dowl
Job Views
83

Job Description

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

The Head of Infrastructure Service Delivery is responsible for collaborating closely with audit and cybersecurity teams and for communicating a consistent view of Technology Services to our internal customers.

What you’ll do:

  • Coordinate audit preparation and response across multiple Technology Services teams.
  • Work closely with Cybersecurity teams to help coordinate vulnerability response across Technology Services.
  • Become an infrastructure-focused authority on the application of Cybersecurity policies, and work with infrastructure and cybersecurity teams to influence and shape policies.
  • Establish a team to take raw estate data and bring it to life as insight to help drive strategy for Technology Services and our customers.
  • Work with partners of regulatory controlled environments (e.g., PCI, SAO) to ensure that scheduled software updates occur on schedule.
  • Be a member of the Senior Leadership Team within the department, working with other senior team members to drive continual improvements across the entire department.

What you’ll bring:

  • Ability to communicate optimally with both senior business leaders and technical teams with a consistent record of being able to influence partners at Director & Exec level.
  • Significant experience and in-depth understanding of Infrastructure, Cybersecurity, Audit processes, Finance, and handling of budgets.
  • An inclusive leader with boundless optimism, passionate about quality and excellence.
  • Organizational Awareness – knowledge of handling both internal partners and counterparts in interfacing organizations. Ability to think of approaches beyond establishing traditional support arrangement boundaries for internal service.
  • An enthusiasm to drive standard methodology deliveries in a frequently changing environment across multiple teams.
  • Track record of demonstrable leadership qualities, such as delegation and coaching for appropriate outcomes.

Group Communications and Infrastructure

Looking to be part of non-stop innovation? Join our Group Communications and Infrastructure team and you’ll work alongside authorities in broadband, telephony, mobile, cloud and infrastructure. We’re the team that designs, builds, supports, and maintains the telecoms networks across the whole Sky Group. Together, we help Sky broadband, mobile and TV enter new markets by creating a single and secure infrastructure for the amazing content and services that keep our customers coming back for more.

The Rewards:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

  • Sky Q, for the TV you love all in one place
  • A generous pension package
  • Private healthcare
  • Discounted mobile and broadband
  • Access a wide range of exclusive Sky VIP rewards and experiences

Where you’ll work:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway, and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

OR

Livingston Watermark House:

Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus, there’s onsite parking available for cars, motorbikes, and bicycles.

You’ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym. Or play a game of pool or table tennis.

Inclusion:

We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Job ID: 66443

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