Full job description

Company Description

Laura Canada is an iconic and innovative family-owned retailer housing two leading women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and distribute quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 locations and two online stores. We attribute our success to the unwavering commitment of our team to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.

At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.

Job Description

The Laura Canada liquidation store Service Associate provides exemplary customer service to every client. He has strong fashion awareness and is knowledgeable about our product. He supports store in all non-selling functions as per Laura Canada’s policies and procedures i.e. P.O.S. procedures, merchandising, markdowns and administrative functions.

1. Customer Service

Provides exemplary customer service by acknowledging and assisting customers demonstrating a stop, drop and serve behavior.

Ensures fitting room recovery is completed in a timely manner and merchandise placed back on the floor in appropriate section. Ensures LP controls are in place.

Demonstrates high sense of urgency in replenishing, sizing, straightening and conditioning product.

Presents the Privilege Card effectively to all customers.

Achieves the Capture Rate (75%).

2. Point of Sale

Executes all P.O.S. procedures with urgency, accuracy and efficiency.

Controls all cash handling and adheres to LP policies and procedures (i.e. float counts, deposits, petty cash, etc.).

Controls line ups by acknowledging customers with eye contact and a friendly smile.

Captures opportunities to add-on sales at point of sale (explains final sale policy).

Completes administrative requirements as directed (i.e. emails and transfers).

3. Shipping and Receiving

Unpacks and accurately verifies all incoming merchandise, according to SOP Guidelines, with urgency i.e. steaming, tagging, pricing and using appropriate hangers.

Completes markdowns efficiently and accurately.

Ensures our Health and Safety standards are met at all times i.e. backroom clear and free of garbage, exit doors not blocked, hangers stored safely, no hazards on the sales floor.

Places merchandise on the sales floor quickly.

Qualifications

Excellent communication and interpersonal skills

Supports store initiatives as directed.

Conducts oneself in a professional manner.

Open to feedback and implements change in a timely manner.

Demonstrates initiative on an on-going basis.

Attention to detail

Additional Information

Flexible to the hours of the business

Participates in inventory twice per year, all training sessions and staff meetings.

Works in a standing/walking position.

Lifts approximately 20-30 lbs of product/boxes, when required.

Uses ladders as required