A Vancouver landmark, Hastings offers spectacular views of the North Shore Mountains and Burrard Inlet, and located only 4 km from downtown Vancouver, B.C., we are conveniently accessible by car or public transit. A truly unique entertainment destination, Hastings offers an equally unique employment experience for our staff. A member of the Great Canadian group of companies, Hastings Racecourse offers both seasonal and year-round positions in a fast paced, high-energy environment. Get your career racing with Hastings Racecourse today and find out why we’re “Bred for Excitement” since 1889.

Hastings Racecourse & Casino is seeking a qualified individual interested in furthering their career as a Server. 

Purpose of Job

The Server is responsible maintaining the smooth and efficient operation of all sections of the restaurant and related guest services through effective time management, overall professionalism and poise. In addition, this role must meet and exceed the Server Job Standard for Casino Complex. The Server is responsible for providing gracious level of service to guests to support guest satisfaction. The Server is also responsible for contributing to an environment within the restaurant & bar which encourages fellow co-workers to be happy, motivated and proud of the products and services provided by the restaurant, resulting in a joyful, memorable, relaxed and casual event for the guest.

Primary Responsibilities

Meet or exceed the knowledge, skills and behaviour requirements for Casino Complex Job Standard for Server that includes, but is not limited to:

Welcome and greet guests. Make all our guests feel comfortable.

Inform guests of specials and menu changes.

Make recommendations you genuinely feel your guests will enjoy.

Answer questions about our food, beverages and other restaurant functions and services.

Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.

Deliver food and beverages from kitchen and bar to guests in a timely matter.

Perform side work at the start and end of each shift as required by service station assignment.

Maintain clean service areas.

Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service.

Respond promptly and courteously to any requests.

Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).

Be ready and willing to assist fellow servers as situations arise.

Thank guests for their visit and invite them to return.

Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the Director of Food & Beverage or immediate supervisor.

Pre-shift meetings, shift preparation, service and closing duties

Maintain alcoholic and non-alcoholic beverage controls as applicable to your role

Become proficient with the procedure manual, computer system technology currently in use in the restaurant, and the administration system in the restaurant

Check the weekly schedule as you are responsible for your weekly shifts

Be knowledgeable with the current food & beverage programs, incentives and customer concerns by regularly liaising with the Director of Food & Beverage, supervisors.

Maintain effective communication within the restaurant & bar with the Director of Food & Beverage, supervisors and co-workers.

Communicate with the Director of Food & Beverage, supervisor about challenges that you experience and partner with them in creating solutions.

Develops and maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.

Ensures department adheres to all regulatory, departmental and company policies and procedures.

Maintain the highest standard of professionalism when interacting with guests and co-workers.

Other duties as assigned.

Awareness of all amenities in the complex

Awareness of what’s going on in the complex (i.e. show schedule, hours of operation)

May be required to work at special events or in the buffet

Must be able to work standing for 8hr shifts and overtime as required

Handle repetitive physical motions for long periods of time

Maintain health (i.e. wash hands regularly to prevent spread of germs)

Reduce, Reuse, and Recycle -To conduct our jobs with concern for the environment and its resources. Whenever practical and possible, reduce use of items, re-use whenever possible and recycle those items that can be

Work within a 24/7 operation with ability to work flexible hours when required (days, evening, nights, weekends and holidays)

Willing to submit to a criminal record check with results acceptable to our organization, standards and position, and/or obtain and maintain an NBLGC license registration

Must have employment eligibility in Canada

Must be 19 years of age or older

One year Serving experience

Wine and beverage knowledge an asset

Excellent customer service skills

Must be able to successfully complete Responsible Beverage, Food Safety programs

Excellent written and verbal communication skills

Physically mobile with reasonable accommodations

Knowledge of Occupational Health and Safety regulations, and gaming laws

Respond to visual and aural cues

Ability to professionally handle situations that may arise due to intoxicated guests

Operate in mentally and physically stressful situations

Professional attitude required

Ability to follow instructions & work independently is required

Good organizational and time management skills is required

Detail orientation is required

Previous customer service experience required

Workplace Hazardous Material Information System (WHMIS) knowledge is an asset

Secondary Responsibilities

Awareness of all amenities in the complex

Awareness of what’s going on in the complex (i.e. show schedule, hours of operation)

May be required to work at special events or in the buffet

Must be able to work standing for 8hr shifts and overtime as required

Handle repetitive physical motions for long periods of time

Maintain health (i.e. wash hands regularly to prevent spread of germs)

Reduce, Reuse, and Recycle -To conduct our jobs with concern for the environment and its resources. Whenever practical and possible, reduce use of items, re-use whenever possible and recycle those items that can be

Work within a 24/7 operation with ability to work flexible hours when required (days, evening, nights, weekends and holidays)

Willing to submit to a criminal record check with results acceptable to our organization, standards and position, and/or obtain and maintain an NBLGC license registration

Must have employment eligibility in Canada

Must be 19 years of age or older