This is a unique opportunity for an experienced leader that understands how to put customers at the heart of key decisions on brand strategy, marketing communications, service excellence and customer experience.

This role will see you drive key programmes of research & customer feedback to uncover customer insight and engage with key stakeholders across the organisation to ensure that business decisions are made with the customer at the centre. You'll drive change, inform our business strategy and ultimately deliver long term value for the business.

You will lead a team of two high performing individuals and work with best in class agencies to measure our performance through the eyes of the customer and interpret results and present recommendations that are meaningful and actionable.

This role will be mainly based from our East Tamaki, Highbrook offices, with lots of flexibility to work out of other satellite offices and on your own timetable.

Mōu - About you

As the ideal candidate you'll demonstrate strong work experience managing Voice of Customer, NPS and other research programmes. You'll see things from the perspective of the customer and share with us your passion in advocating for change.

This role has two direct reports coupled with the requirement to influence across the business, so you'll need to have a collaborative, proactive and engaging style to enable working alongside a wide range of stakeholders across the business. We'll ask about your leadership experience either directly as a people leader or as a leader of cross functional teams and your track record in managing agency relationships.

You'll have an analytical & inquisitive mindset that is comfortable with statistical analysis and finding insights in data.

We would love someone with positive energy to support the business, someone who has a naturally optimistic outlook, and someone who can simply make things happen.