Senior Support Engineer

Senior Support Engineer

Job Overview

Location
Colombo, Western
Job Type
Full Time Job
Job ID
29963
Date Posted
8 months ago
Recruiter
Nethuva
Job Views
241

Job Description

Minimum Qualifications

  • A minimum of 2 year experience in a relevant field
  • Experience handling foreign clients will be an advantage
  • Bachelor’s degree in computer science, Networking or an equivalent qualification

Required Qualifications

  • 4 year experience in a relevant field
  • Experience handling foreign clients will be an advantage
  • Bachelor’s degree in computer science, Networking or an equivalent qualification

Responsibilities

  • Will be responsible for identifying, evaluating and troubleshooting and fixing system, Application SW, Server SW malfunctions.
  • Will serve as an expert in providing support related to the in-house-developed products and solutions
  • Taking ownership of technical issues, and working with development groups to resolve problems experienced by clients.
  • Ability to learn and master employer-specific software
  • Resolve customer complaints independently
  • Work as part of the delivery teams in multiple engagements simultaneously when required
  • Provide training for internal staff and external clients on new and existing products and technologies
  • Ability to handle client incidents / tickets from the point of receipt until fully resolved
  • Team member attitude to work closely with internal Systems, Engineering, QA teams to make sure that the issues raised by the customer are resolved

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