Slack is on a mission to make your working life simpler, more pleasant and more productive! We are looking for a Renewal Manager to join our growing Customer Success organisation in EMEA

You are driven, curious, intelligent and deeply passionate about your craft. You will remove barriers to customer retention and collaborate with the broader customer success team to deliver a high value customer experience at time of renewal. This is a fast paced role that requires leadership, priority management and interpersonal skills.

Our culture is the north star that guides how we work together and with our customers. If you are looking to build something greater than yourself and want to work alongside some of the most talented and dynamic people in the industry, Slack just might be the place for you.

Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we strive to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hi!

What you will be doing

• Own, drive, and lead the renewals process in collaboration with the account team to preserve and improve customer contracts and relationships
• Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
• Maintain and report an accurate rolling 90-day forecast of renewals in your territory
• Negotiate and complete renewal contracts (in partnership with legal) that align to customer goals
• Discover and identify upsell/cross-sell opportunities upon contract renewal to maximise customer growth
• Develop playbook for renewal engagement maximising revenue retention

What you should have

• 3+ years of Sales / Customer Success / Account Management experience preferably within an Enterprise SaaS organisation
• Good understanding of Enterprise SaaS applications and collaboration technology
• Consistent track record of achieving personal and team goals
• History of thriving in a rapidly-changing environment
• Ability to grow business in a strategic manner, i.e. creating new processes and initiatives
• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).