The Commercial Software Engineering (CSE) team is a global engineering organization that works directly with customers looking to leverage the latest technologies to address their toughest challenges and transform their industries using cloud-based solutions. We work closely with our customers’ engineers to develop code to jointly solve their biggest challenges to accelerate progress in their organization. In the process, we help shape the future of our own platforms by partnering with our product groups to improve them. We pride ourselves on making contributions to open source and make our platforms easier to adopt. 

We sit side-by-side with our customers to collaboratively innovate custom solutions tailored to solve their challenges. Our work involves the development of high-impact, open-source software assets that contribute to the Microsoft platform that are broadly applicable. Watch this video to learn more about who we are and what we do: https://aka.ms/csevideo.

We are hiring a Senior Technical Program Manager for our Redmond based team. Important to this role, we’re looking for candidates with a solid foundation in PM fundamentals, a proven track record of driving customer success, experience with Executive communications, and a passion for cloud native application technologies.

Be respectful and inclusive – As a group, we work to build consensus with our teammates and customers. You’ll be the sort of person who enjoys a culture that ensures that all voices and perspectives are heard and considered.

Responsibilities

• Drive customer engagements to deliver well-defined products that generate immediate customer value and high-quality, broadly applicable software contributions to Microsoft products and to open-source communities
• Land Industry prioritized engineering scenarios adoption through leading engagements, sharing reusable assets and fostering cross-industry collaboration
• Serve as Product Owner, managing project plans, in partnership with domain subject matter experts (SMEs) within the organization
• Lead communications with our customers, within the team and SMEs to represent our customers’ requirements, triage and prioritize customer feedback, ensure clarity within the CSE working team and actionable intelligence for our product teams
• Continuously drive excellence in program management fundamentals to continually build our shared best-practices

Qualifications

Required Qualifications: 

• 5+ years' program management experience including shipping complex production systems that run on a public cloud.
• 2+ years' experience in program management role leading communication directly with customers, issue management to resolution and presenting projects to key stakeholders, including customer executives.

 Preferred Qualifications: 

• Strong program management (PM) experience in managing customer relationships and engagements, triaging and managing priorities.
• Proficiency in creating technical reports, white papers or case studies. 
• Experience working within and directing geographically dispersed, diverse, and virtual teams.
• A Bachelor’s or Master’s degree in Computer Science or a related discipline or the equivalent
• Industry experience in one of the following industries: automotive, energy, travel and transportation, financial services, government, health, manufacturing, media & communications, or retail

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.