Microsoft Cloud represents one of the fastest growing cloud businesses in the industry and is trusted by some of the world’s most iconic brands and institutions to power their digital transformation initiatives. The Microsoft Industry Clouds & Solutions team, as part of the Digital Transformation Platform (DTP) group, is bringing together the best that Microsoft Cloud has to offer and build and ship industry-focused solutions, such as the Microsoft Cloud for Healthcare, the Microsoft Cloud for Financial Services and more to meet the needs of some of the biggest companies in the world. Learn more about it here.   

Microsoft Cloud Solution Center team is responsible for building a simple, consistent and cohesive onboarding experience for industry cloud customers by bringing together the best that Microsoft Clouds have to offer into one deployment experience. Our team has a culture that embraces a growth mindset, is not afraid to make mistakes, believes in doing and are obsessed about providing our customers the best possible experience throughout the customer journey from awareness and trial through deployment. 

The Microsoft Cloud Solution Center PM team is looking for a passionate and motivated senior program manager to own features and strategies to enhance the customer journey of industry cloud customers and partners. The ideal candidate for this role is someone with a passion for optimizing the customer journey end to end, uses insights and feedback to define delightful user experiences and has prior experience with admin tools. You will have end to end ownership of features and will work with various stakeholders across engineering, design, business to drive decisions and prioritization. 

Responsibilities

Responsibilities 

• Encapsulate deep understanding of the customer journey, onboarding experience and pain points of Industry Cloud customers and partners 

• Own features end-to-end and utilize data and insights to inform roadmap priorities and investment areas 
• Drive rhythm of business activities within the team and across the org to ensure end-to-end success of initiatives 
• Lead cross group collaboration, drive decision action in partnership with other in a large organization, drive impact through influence and deliver results that depend on other divisions 
• Own deliverables, with clear prioritization and urgency to ship. 

Qualifications

Required Qualifications 

• 6+ years experience in a Program or Product management role 
• Qualitatively and quantitatively data-driven, good problem-solving skills and ability to think strategically, with a strong bias for action. 
• Ability to work independently in highly ambiguous environments 

Preferred Qualifications 

• Background in admin experiences for cloud and enterprise services or applications 
• Flair for program management and good communication skills. 
• Bold enough to try, fail, learn, improve and never be tired of doing this again and again. 
• Customer-obsessed with the focus to cut through the noise and build what our customers need and not always what they want. 
• Minimum of a Bachelor's degree in Computer Science, Engineering or a related field, or equivalent alternative education, skills, and/or practical experience is required. 

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.