We are seeking a dynamic Senior Program Manager as part of Insights and Analytics team. This role will drive revenue and usage analytics for multibillion dollars product and services, numbering more than 60+ . This is a highly visible role that requires executive maturity, as well as technical depth and experience leveraging statistics, data analysis & visualization to ultimately drive business insights that lead to action and successful business outcomes.  This role will be responsible for mapping customer usage, adoption journey for multiple products and identifying opportunities to drive higher adoption and reducing churn through use of machine learning, reporting, analytics. This role will require influencing sales, marketing, execs and finance teams to drive better experiences for our customers and stakeholders.

Would you join us on this exciting journey? 

Qualifications

Required Qualifications: 

• At least 4 years of relevant work experience in managing data analytics projects
• Ability to define 2-year vision and product road map
• Ability to map customer and user journey across multiple products, industry clouds
• Ability to influence without authority across orgs
• Technical aptitude and at least 2 years hands-on experience with data analysis and visualization tools and technology 
• Ability to work effectively across multiple business & engineering teams 
• Comfortable dealing with ambiguity & working independently
• Ability to translate business questions into analytics problems 
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service  

Preferred: 

• Bachelor’s in a quantitative field or equivalent work experience
• Knowledge and background in GDPR, data privacy 
• A willingness to learn, share, & improve 
• Great written & verbal communication skills 
• Demonstrated ability to lead project teams in analytics towards measurable business impact 
• Understanding of data analytics technologies: SQL, Python, Power BI, or other equivalent technologies 
• Passion for data and the desire to learn & adopt new technologies & analysis methodologies.  
• Enjoy discovering & solving problems 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.