About us

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit generations to come.

About us

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit generations to come.

About the Team

The Customer Strategy and Technology team within Transport leads the development of long-term, multi-modal network strategies and place plans across NSW. We leverage data and insights, implement new technologies, drive innovation and build partnerships to provide customer-centred solutions.

The opportunity

Right now, we have an opportunity for a Senior Manager Vendor Delivery to join the Customer Strategy & Technology division in the Technology & Innovation Branch. The primary responsibility of the role is to oversee and assure the delivery and management of a large scale and multi-stage program of project works, within clearly defined business case, scope, quality, time and cost constraints. 

This role reports to and provides support to the Program Director and collaborates with the members of the management team to manage the performance and delivery of the vendor/s.

What you will be involved in:

Leading the evaluation and selection of technical solutions to meet program requirements.

Managing negotiations with vendors from a technical perspective to establish contractual framework to deliver against business scope and outcomes.

Managing the delivery by third party vendors and partners against statements of work and ensure alignment with program schedule and budget.

Collaborating with business and transformation teams to develop the program delivery roadmap.

Providing expert advice and information to the program director and stakeholders on emerging program issues and present recommendations to support program delivery.

Motivating, inspiring and empowering the development of positive, inclusive and engaged project teams to focus on efficient delivery of outcomes.

Please click here to view a copy of the Role Description. 

About you

You are a confident communicator with strong stakeholder engagement, relationship building and influencing capabilities.  Collaborative, resilient and innovative you navigate and prioritise multiple stakeholder expectations and perspectives and thrive in working in a complex, fast moving, customer focussed IT environment. You will demonstrate experience in:

Leading the implementation of package solutions and working closely with vendor on configuration enhancement and technical delivery.

Managing vendor relationships and overall service and vendor performance to gain best value outcomes.

Agile and Lean-Agile principles and practices and may possess Agile Certifications; Certified Scaled Agile Practitioner (SAFe).

Knowledge of appropriate negotiation styles for all situations (internal and external), and effectively use these to deliver optimal outcomes.

Salary and Benefits

This is a Transport Senior Service Manager (TSSM) role offering an attractive remuneration package.

For more information on the benefits of working with Transport for NSW, read our Employee benefits guide.

Interested?

By joining Transport for NSW, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re ready to step into this meaningful and rewarding role, we want to hear from you!

How to apply

To apply for this position, please submit a resume and answer all questions within the online application process.

Applications close: 11:59pm Sunday 20th March 2022. 

​We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options. ​

For any enquiries, please email Christine Stenzel at CHRISTINE.STENZEL@TRANSPORT.NSW.GOV.AU.

We’re certified as a Family Inclusive Workplace

Our flexible work practices and policies for parental leave, employee and family wellbeing and family care enable us to provide genuine support for our people to thrive at work and at home.

Apply today to register your interest!

Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us.

Take a look at our application tips video series for plenty of great information on navigating and acing the application and recruitment process here at Transport.

Our COVIDSafe Measures Policy

All Transport for NSW workers are required to have:

appropriate evidence of being fully vaccinated with a TGA approved COVID-19 vaccine; or

an approved medical contraindication.

You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.

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