We’re a multi-channel, multi-brand business serving millions of customers a day, with the UK’s largest loyalty scheme and an ever-evolving set of digital platforms. All of this equals over 1.2 billion transactions each year, presenting a volume, depth and complexity of data that few can match.

We don’t think we’re exaggerating when we say we have the most exciting data set in the country. And from the insights gained, we build scalable, high-performance products using cutting-edge technology that give our customers an amazing shopping experience – like our award-winning Smartshop app. In an inclusive, agile environment, you’ll have the space to be curious, to experiment, and to solve real-world challenges. And you’ll get to see your creations in the hands of millions of people across the UK.

As Senior Product Manager - Customer and Data, you’ll be focused on understanding customer needs for specific products, building and owning their product roadmap and delivering the strategy for their products. You’ll have a flair for creative problem solving and enthusiasm for supporting delivery of change through people and technology.

Working in Agile teams, you’ll build a highly collaborative relationship with your Engineering colleagues and support in defining, delivering and iterating features and finding creative ways to deliver great experiences for our customers.

You’ll utilise a variety of techniques to develop your understanding of the tech landscape and customer expectations of technology, using product metrics to prioritise their specific product roadmap effectively and seeking out data and insights to allow you to make informed decisions.

More about the role

• You'll be responsible for the delivery, promotion and adoption of our multi-brand, multi-channel toolset for capturing customer feedback and measuring customer satisfaction
• You'll lead a cross-functional agile team in partnership with an Engineering Manager, driving product development from front-end through to underlying data and collaborating with Data Scientists to build algorithms to derive insights from our customer feedback
• You'll work closely with a large variety of stakeholders from across multiple brands steer the direction of a customer satisfaction platform with more than a million responses per year, working with a range of teams to balance their needs against speed of delivery and interacting frequently with senior leaders
• You’ll coordinate and report post-launch and then continual evaluation to validate that the product works and that value is delivered and you'll monitor relevant industry trends and engage both internal and external teams as appropriate to build shared insight
• You'll track both effort and value delivery identifying opportunities for cost reduction, using this insight to inform prioritisation of opportunities for the product
• You’ll collaborate with other product teams and 3rd parties to launch new product features

More about you

• Knowledge and understanding of a retail business and the technology landscape, and how to maximise the value that products can and will add
• Understanding of Agile delivery and modern engineering team practices
• Knowledge of technical product development principles and methodologies
• Ability to translate business goals, technology strategy and market knowledge into a product roadmap that prioritises delivery of value and enables future business agility
• Anticipating risks and opportunities, responding to escalations at pace and coaching others to find solutions based on your expertise
• Ability to switch between strategic visioning and getting into the detail, being the authority in all aspects of your product
• Awareness of existing and future stacks/interfaces for the product and how to develop these so they work seamlessly for customers and colleagues
• A high level of team contribution, seek opportunities to provide input and support across the team and outside core areas of focus

As well as lots of on-the-job training and endless opportunities, you’ll get:

• Colleague discount across our multi-brands – Sainsbury’s, Argos and Habitat
• Holiday allowance
• Bonus scheme
• Pension plan
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more

Work-life balance is important to us, so we offer our colleagues as much flexibility as possible in line with the needs of their role. We trust them to decide how, where and when they work, combining remote and collaborative working with a flexible approach to hours, giving them plenty of time and space for life outside of work whilst delivering against our business goals.