About us

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit generations to come.

Exciting opportunity to work in a dynamic team and showcase your Product Management, planning and stakeholder engagement skills

Permanent full-time opportunity based at Sydney (flexibility offered)

A challenging and rewarding Senior level role offering great exposure and opportunity contribute in a meaningful way to improve the effectiveness of a progressive state government organisation

The Division

The Customer Strategy and Technology team within Transport leads the development of long-term, multi-modal strategies, plans and policies across NSW. We leverage data and insights, implement new technologies, drive innovation and build partnerships to provide customer-centred solutions.    

The opportunity

  

Right now, we have an exciting opportunity for a Senior Product Lead Websites to join us in the Customer Strategy and Experience team.

The role will be responsible for implementing a product vision for Transport for NSW's customer-facing web products, based on customer research and feedback, web analytics, market trends, business needs and strategies. The successful candidate will have responsibility for developing the product roadmap, setting an actionable plan and communicating to key stakeholders, vendors and business units. You would be responsible for working with Product Owners and development teams to define and iterate the products, solve problems and manage scope

For more details about this role, see the Role Description.

About you

Ideally for you to be successful in this role, you’ve worked in a similar role before, and demonstrate a solid capacity in managing the full product lifecycle, including defining and executing product strategy, validating product features and design, while ensuring alignment to the product, customer and channel strategies.

You have the ability to adopt the position of subject matter expert for nominated projects. We are looking for someone who can partner and influence key stakeholders to ensure compliance and best practice.

Previous exposure to setting product strategy for web based channels and working with delivery team around medium and long term priorities will also set you up for success.

Essential requirements

Strong product management experience, including delivery of new products and enhancement of existing web/digital assets through ongoing communication with relevant stakeholders and effective leadership skills.

Proven record of success in managing strategic relationships in a complex and dynamic operating environment.

Demonstrated commitment to continuous improvement in an environment focused on customer service.

High level of initiative with ability to deal with multiple projects simultaneously and with conflicting priorities.

Strong consulting, analytical and problem-solving skills along with the ability to keep abreast of the developments within other teams at Transport for NSW and the industry as a whole

Experience in promoting a culture of ‘test and learn’, leveraging concepts like A/B testing, consumer actions and insights to achieve optimal performance and results from digital technologies.

Salary and benefits

The salary for this position is Transport Grade 9 $138,670 - $155,309 per annum plus superannuation and leave loading.

How to apply

To apply for this position, please submit a resume and follow the steps in the role’s online application.

For more information on how to apply for a role in the NSW Public Sector, see the NSW Public Sector Framework website.

For any enquiries, please contact Shefali Uppal on 0429 100 409.

We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities. We enable our people to work in ways that work for them. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly. Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options. ​

For any enquiries, please email Shefali Uppal at SHEFALI.UPPAL@TRANSPORT.NSW.GOV.AU.

We’re certified as a Family Inclusive Workplace

Our flexible work practices and policies for parental leave, employee and family wellbeing and family care enable us to provide genuine support for our people to thrive at work and at home.

Apply today to register your interest!

Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us.

Take a look at our application tips video series for plenty of great information on navigating and acing the application and recruitment process here at Transport.

Our COVIDSafe Measures Policy

All Transport for NSW workers are required to have:

appropriate evidence of being fully vaccinated with a TGA approved COVID-19 vaccine; or

an approved medical contraindication.

You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.

Applications close: 11.59pm on Sunday, 8th May 2022

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