Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at Openreach, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at Openreach. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

 

About this role

Reporting to the Director, Chief Engineer, the role holder will be accountable for end to end delivery of Chief Engineer service for their Region, ensuring complex build escalations are managed and targets are met in the region. The role holder will influence and develop our approach to Rural Fibre Build across the country, supporting Chief Engineer with the roll out of the new Fibre footprint, and developing skilled teams to ensure all operatives working on Fibre Build are accredited as being skilled.

The Senior Operations & Fibre Manager will lead engineering support in the region and play a central role in setting exemplary quality standards, deploying the latest engineering innovations and promoting cost saving initiatives such as civils avoidance.

You\'ll have the following responsibilities

• Responsible for influencing and developing our approach to Fibre Build across the country, supporting the roll out of the new Fibre footprint.
• Responsible for developing skilled teams to ensure all operatives working on Fibre Cities are accredited as being skilled working with fibre
• Owns investigation of escalations from CEO providing timely and effective resolutions and manages escalations and Ethernet tails from FND as required, ensuring efficient and effective local delivery.
• Accountable for managing delivery of key community funded projects, often in more difficult areas involving close monitoring to ensure their success 
• Responsible for trial and deployment of new innovations, tools and civils techniques developed by CE team.
• Responsible for managing the delivery of BDUK projects directly to the customer and resolving problematic BDUK builds.
• Responsible for delivering fibre to the premise across the Rural programme.
• Responsible for high profile builds in their region which go on where Openreach cannot risk failure of the project due to the brand damage it would cause.

You\'ll have the following skills & experience

• Technically competent in understanding networks copper, fibre and mobile and the connectivity options both today and tomorrow. 
• Strong understanding of FTTP and engineering operations
• Deep knowledge and understanding of Openreach products and specifically engineering innovations, tools and techniques.
• Excellent internal and external stakeholder management skills.
• Ability to proactively manage live issues/ faults, and suitably involve relevant stakeholders as appropriate.
• Ability to manage multiple stakeholders and projects, working to tight deadlines.
• Influencing and developing our approach to Fibre Build across the country, supporting the roll out of the new Fibre footprint.
• Experience of mitigating risks, implanting best practice and following strict governance procedures.
• Proven track record of excellent negotiation and influencing skills.

Benefits

As well as offering a competitive base salary, you’ll also have a rewarding bonus scheme,  car allowance, access to equity schemes, family health care plan, personal landline and an attractive pension offer.

We value different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community