About us

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit generations to come.

About the Team

The Customer Strategy and Technology team within Transport leads the development of long-term, multi-modal network strategies and place plans across NSW. We leverage data and insights, implement new technologies, drive innovation and build partnerships to provide customer-centred solutions.

The opportunity

Right now, we have an opportunity for a Senior Manager Transformation to join the Customer Strategy & Technology division in the Technology & Innovation Branch. The primary purpose of this role is to lead and manage the planning and execution of change and benefits realisation of the Rail Timetables Solution program, seeking to deliver new or enhanced capabilities that enable the achievement of business outcomes for Greater Sydney.

This role reports to and provides support to the Program Director and collaborates with the members of the management team.   

What you will be involved in:

Lead the development of the program blueprint/target operating model and establish a program plan detailing available resources, budget, business appetite for change and interdependencies to ensure successful delivery of program aims and objectives.

Effectively manage business change and transition by working with the Business Change Manager and Program Team members.  

Influence leadership involvement to assist with delivering the change management plan and make decisions that empower staff to adopt the changes.

Lead the planning of benefits realisation, and reporting by business stakeholders, to ensure business outcomes and benefits are achieved.

Design, develop and manage the delivery of effective and targeted communications and training based on change impacts and stakeholder needs.

This role has 3 directs reports and 3 indirect reports.

Please click here to view a copy of the Role Description. 

About you

A confident communicator, you demonstrate expertise in successfully delivering complex change programs and thrive working in a fast paced, complex matrix organisation.

You are:

Well versed in developing effective partnerships and trusting relationships.

Experienced in negotiation and finding the middle ground

Proactive, strategic and with a keen ability to deliver program outcomes and benefits.

A collaborative leader, with expertise in motivating and managing teams to engage and deliver effective requirements and services to diverse technical, business and vendor stakeholders.

Salary and Benefits

This is a Transport Senior Service Manager (TSSM) role offering an attractive remuneration package.

For more information on the benefits of working with Transport for NSW, read our Employee benefits guide.

Interested?

By joining Transport for NSW, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re ready to step into this meaningful and rewarding role, we want to hear from you!

How to apply

To apply for this position, please submit a resume and answer all questions within the online application process.

Applications close: 11:59pm Wednesday 13th April 2022

We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options. ​

For any enquiries, please email Christine Stenzel at CHRISTINE.STENZEL@TRANSPORT.NSW.GOV.AU.

We’re certified as a Family Inclusive Workplace

Our flexible work practices and policies for parental leave, employee and family wellbeing and family care enable us to provide genuine support for our people to thrive at work and at home.

Apply today to register your interest!

Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us.

Take a look at our application tips video series for plenty of great information on navigating and acing the application and recruitment process here at Transport.

Our COVIDSafe Measures Policy

All Transport for NSW workers are required to have:

appropriate evidence of being fully vaccinated with a TGA approved COVID-19 vaccine; or

an approved medical contraindication.

You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.

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