Agile Working Options

Flexible / Variable Hours

Job Description Summary

The Retail Data, Privacy and Records team sits within Operational Resilience, Retail Bank COO. We ensure that our customer data is secure, accurate and up to date - driving more informed decisions, better customer outcomes and reduced risk.

Our vision at Lloyds Banking Group is to become a data driven organisation; one that uses data as an asset to realise value for both customers and colleagues. We're on an exciting journey and there couldn't be a better time to join us!

Job Description

Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 13 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years

The Retail Data, Privacy and Records team sits within Operational Resilience, Retail Bank COO. We ensure that our customer data is secure, accurate and up to date - driving more informed decisions, better customer outcomes and reduced risk.

Our vision at Lloyds Banking Group is to become a data driven organisation; one that uses data as an asset to realise value for both customers and colleagues. We're on an exciting journey and there couldn't be a better time to join us!

About the role:

This Senior Manager position offers brilliant opportunities to develop and lead the engagement of data quality with key and senior stakeholders including Value Streams and Labs, Chief Data & Analytics Office and peer Divisional Data Offices across the Group.

Your independent leadership will drive the Data Quality agenda across the division, working collaboratively to embed a data culture.  You'll work closely with Retail Bank Business Units to understand their Data Quality issues, leading your team to join the dots and identifying thematic customer issues and complaints driven by poor quality data. You'll then explore opportunities for remediation and improvement.

This is a multifaceted role and will include leading on the Retail Bank Data Quality Council, coordinating and delivering a view of Retail Bank critical data as well as attendance and presentation at senior committees/forums.

What are we looking for?

We would love to hear from you if you're hardworking and enjoy the excitement and challenge of working in a fast-paced environment.

You'll possess a real passion and understanding of the importance of data quality and are happy to challenge both stakeholders and the status quo!

• Risk management, undertaking risk assessments and production of clear and concise opinions.
• Data management and RCA, working with multi-disciplinary internal and external teams.
• Well-honed communication and influencing skills, with an ability to explain complexity in simple terms
• Balancing conflicting demands with delivering to tight timescales, making the necessary critical business decisions
• Transformational leadership, with an eye on developing the capabilities and skills required for the Bank of the Future
• Building and managing positive relationships and stakeholder engagement

Together we'll make it possible...

So what can we offer you in return?

Whatever your aspiration, you can also expect excellent benefits, personal development and a career that’s enriching and full of opportunity.

We also offer flexible working hours, agile working practices and regular home working. Working for Lloyds is great!

You'll also receive a package that includes:

• Discretionary bonus
• Cash sum of 4% which you can exchange for a variety of benefits or simply take the cash
• Private Medical Insurance
• Pension, where we'll give up to a max of 15%
• Share plans
• 30 days holiday (plus Public)

Are you interested in joining us? Apply today, we’d love to hear from you...

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.