About us

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit generations to come.

About People and Culture

Transport’s People and Culture division is focused on our most valuable asset – our people. We’re planning for and building a workforce with the advanced skills needed to tackle the challenges of tomorrow. We’re also pioneering a values-driven culture that respects individuality, recognises achievement, provides opportunities and puts the customer at the centre of everything we do.

The opportunity

Want to help co-create and deliver future-fit service solutions for our people?

We’re looking for a Senior Manager Programs to join our growing People Services & Systems team. In this key role, you’ll provide strategic program management support in the creation and delivery of the People Services Transformation Roadmap.

Reporting into the Director of People Services Transformation, the role partners with People & Culture functions and the business to review service delivery and identify opportunities to transform, delivering sustained value for our people. The role provides strategic, operational and specialist support to senior management on the development, implementation and monitoring of initiatives that optimise the people experience by simplifying, streamlining and redesigning services.

This is a great opportunity to drive effectiveness and efficiency and enable people to thrive and perform meaningful work at TfNSW.

For more details about this role, click here to see the role description.

About you

You’ve worked in a similar role before in a large, complex, matrix organisation.

Leading this work though sprints, you will have experience in both Agile and Waterfall methodologies

Superior communication and an ability to really get under the hood of what your clients need will be critical to your success in this role.

Other essential requirements for the role:

Services Transformation program management experience

Experience and understanding of human centred design methodology

Rich consulting skills at a senior level

Ability to change and adapt to customer needs

Understanding of the change management cycle

Salary and Benefits

This role is a fantastic opportunity to be at the forefront of once-in-a-generation landmark projects which will leave an amazing legacy for years to come to the people of NSW. 

This is a Transport Senior Service Manager (TSSM) role offering an attractive remuneration package. 

Joining Transport for NSW, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re ready to step into this meaningful and rewarding role, we want to hear from you!

For more information on Employee Benefits at TfNSW please click here.

How to apply

To apply for this position, please submit a resume and follow the steps in the role’s online application.

Applications close: 11.59pm on Friday 18th March 2022.

​We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options. ​

For any enquiries, please email Lauren Ilieff at LAUREN.ILIEFF@TRANSPORT.NSW.GOV.AU.

We’re certified as a Family Inclusive Workplace

Our flexible work practices and policies for parental leave, employee and family wellbeing and family care enable us to provide genuine support for our people to thrive at work and at home.

Apply today to register your interest!

Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us.

Take a look at our application tips video series for plenty of great information on navigating and acing the application and recruitment process here at Transport.

Our COVIDSafe Measures Policy

All Transport for NSW workers are required to have:

appropriate evidence of being fully vaccinated with a TGA approved COVID-19 vaccine; or

an approved medical contraindication.

You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.

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