About us

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit generations to come.

About IT at TfNSW

TfNSW’s IT group provides the tools, information and services that enable 30,000 employees to deliver a smart and efficient transport network. We bring the future to our people by delivering innovative solutions and minimising business disruptions, building an engaged and connected workforce through tech-enablement. This is an exciting time to join the team, with a committed annual investment of $700m for progressive technology projects including bots, apps, AI solutions, autonomous 3D mapping drones, cybersecurity and transforming cameras across our network.

The opportunity

Right now we have a permanent, full time opportunity for a CRM Practice Lead to provide thought leadership and consultation around business transformation and initiatives across CRM and Case Management products at Transport for NSW including implementation, change management, governance, and centre of excellence programs.

6 direct reports.

Please click here to view a copy of the role description.

Your key accountabilities are:

Enhance Salesforce based business systems and continuously improve business processes through better utilisation of Salesforce functionality, process re-engineering, standardisation and simplification.

Continue building a CRM Practice with sound governance on platform strategy and design, providing business and technology stakeholders maximum business value adds with the use of Salesforce and other technology products.

Position technology solutions in a way that allows business and technology stakeholders to make appropriate decisions on design options.

Assist in managing the CRM Practice team, providing technical advice, acting as an escalation point for issues and helping to mentor and develop individual team members.

About you

Knowledgeable in networking and applications solution architecture and design,  you also demonstrate understanding of architectural frameworks and principles. You have experience leading teams or project groups to successful project delivery across a large customer facing organisation.

Engaging and consultative you are able to effectively distill business needs and identify and communicate fit for purpose options to your clients.  You are a natural in establishing strong stakeholder relationships, developing trust and influencing with integrity.

Salary and Benefits

This is a Transport Senior Service Manager role. An attractive remuneration package will be determined with the successful candidate.

For more information on Employee Benefits at TFNSW please click here.

How to apply

To apply for this position, please answer all questions within the online application process and submit a resume.  

Applications Close: 11.59PM Tuesday 29th March 2022

​We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options. ​

For any enquiries, please email Christine Stenzel at CHRISTINE.STENZEL@TRANSPORT.NSW.GOV.AU.

We’re certified as a Family Inclusive Workplace

Our flexible work practices and policies for parental leave, employee and family wellbeing and family care enable us to provide genuine support for our people to thrive at work and at home.

Apply today to register your interest!

Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us.

Take a look at our application tips video series for plenty of great information on navigating and acing the application and recruitment process here at Transport.

Our COVIDSafe Measures Policy

All Transport for NSW workers are required to have:

appropriate evidence of being fully vaccinated with a TGA approved COVID-19 vaccine; or

an approved medical contraindication.

You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.

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