About us

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit generations to come.

About the team

The Customer Strategy and Technology team within Transport leads the development of long-term, multi-modal network strategies and place plans across NSW. We leverage data and insights, implement new technologies, drive innovation and build partnerships to provide customer-centred solutions.

The opportunity

We have a Fixed Term Full Time Opportunity (up to June 2024) for a Senior Manager Product Analytics to join the Customer Strategy & Technology division in the Sydney Coordinated Adaptive Traffic System (SCATS) branch.

SCATS enables cities around the world include Sydney optimise their transport networks in real-time, managing congesting and keeping over 1 billion people safe every day worldwide.

This role will lead the product analytics function for SCATS providing insights to better understand customer behaviour and needs, and to support the design and development of better mobility solutions for our customers.

What you will be involved in;

The successful candidate will lead SCATS product analytics unit responsible for designing and implementing our product telemetry approach including capability and delivering actionable customer insights.  Additionally, this role will:

Lead the development of real-time visibility of critical product success metrics

Collaborate with product leaders to provide data-driven viewpoints on strategic decisions, identify high impact opportunities for analysis and align priorities with the product strategy and roadmap

Develop insight and measurement roadmaps by collaborating with product manager, customer success, and other analysts

Design approaches and undertaking research for specific insights activities to understand trends, find opportunities, and make recommendations to improve user journeys and customer value

Please click here to view a copy of the Role Description. 

About you

You hold a Tertiary qualification in a relevant discipline or equivalent experience.

You have strong experience in an analytical function including as a product analyst

Excellent storytelling, visualisation, and stakeholder engagement skills to clearly communicate insights and explain complex analysis in an easy-to-understand way

You have passion an aptitude for data and using your analytical and problem-solving skills with a keen eye for detail

Great stakeholder engagement skills, with a demonstrated ability to build professional cross functional relationships

Salary and Benefits

This is a Transport Senior Service role offering an attractive remuneration package.

For more information on Employee Benefits at TfNSW please click here.

Interested? 

Joining Transport for NSW, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re ready to step into this meaningful and rewarding role, we want to hear from you!

How to apply

To apply for this position, please submit a resume and answer all questions within the online application process.

Close date: 11:59pm, Wednesday 20th April 2022

We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options. ​

For any enquiries, please email Paul Hollington at PAUL.HOLLINGTON@TRANSPORT.NSW.GOV.AU.

We’re certified as a Family Inclusive Workplace

Our flexible work practices and policies for parental leave, employee and family wellbeing and family care enable us to provide genuine support for our people to thrive at work and at home.

Apply today to register your interest!

Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us.

Take a look at our application tips video series for plenty of great information on navigating and acing the application and recruitment process here at Transport.

Our COVIDSafe Measures Policy

All Transport for NSW workers are required to have:

appropriate evidence of being fully vaccinated with a TGA approved COVID-19 vaccine; or

an approved medical contraindication.

You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.

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