Overview:

As part of the ambitious boots.com growth programme, a Senior Marketplace Manager is sought to lead the implementation, ongoing management and growth of a new Marketplace proposition.

About the opportunity:

The Senior Market Place Manager is an exciting opportunity to lead a key element of the Boots.com growth strategy with significant visibility, support and investment. A Marketplace is planned to enable Boots to significantly grow its range and fulfill ever more of our customers’ health and beauty needs.

The role is required to act as business lead during the set up phase(working with IT and third parties); engage, establish and grow the supplier base; establish the marketplace team and ways of working and then be responsible for the effective ongoing running of the Marketplace to achieve £multi-million revenue targets.

This is a highly cross functional role reporting to the Head of E-Commerce - Boots.com, working with teams across boots.com and the wider Boots business to create a great customer and supplier experience, as well as sustainable business processes to support long term growth.

Specific responsibilities include:

• Accountable for establishing and growing the Boots Marketplace to achieve aggressive revenue targets

• Acting as business lead in a large virtual team to ensure customer and commercial goals are met in the set up of the marketplace. Once in place, the focus will move to optimizing the platform and prioritizing & driving future technical improvements

• Shaping & implementing the Marketplace supplier strategy, and leading the engagement and onboarding of new suppliers, products and brands. Running a test & learn programme to establish the most appropriate suppliers/brands/products to operate via dropship, marketplace or directly with Boots

• Ambassador of the Marketplace within Boots, presenting progress & performance updates up to Executive level audiences, sharing learnings across WBA as required, and actively engaging the broader Boots.com and Commercial teams in the role and opportunities of Marketplace

• Responsible for all elements of the Marketplace proposition and processes, working across boots.com and other departments to ensure all elements are operating properly and are optimized to drive performance and support growth – this includes financial processes, on-site search performance, content across the site and on off-site channels (e.g. social) to drive traffic, etc.

• Drive business analysis and reporting and create and action recommendations to improve the business

• Management and development of a team of around 10 direct reports (potentially plus external support), and responsible for developing Marketplace understanding & best practice across Boots

• A key member of the Ecommerce Leadership Team and seen as a senior digital leader, participating and contributing to the overall growth of boots.com and broader Boots range strategy

About you:

• 5+ years sales and management experience in a retail environment, with extensive experience of operating a Marketplace (preferably having established it from scratch) and with an established network of supplier relationships

• Engaging, with exceptional stakeholder management & communication skills – up to Executive level

• Experience of project leadership: sponsoring technical projects, working with system integration partners, financial appraisal, prioritizing developments, strong stakeholder management and influencing skills

• Eager to challenge the status quo and push boundaries

• Strong attention to detail and ability to use data in decision-making and forming recommendations

• A real team player, able to bring people together to solve problems, remove obstacles and deliver the best outcome for customers and the business

• Experience in leading, developing and empowering a team

Benefits:

We have a great range of benefits that go beyond salary and offer flexibility to suit you:

• Competitive holiday allowance (with the option to buy more days)

• Boots Retirement Savings Plan pension scheme

• Discretionary annual bonus scheme

• Enhanced Maternity / Paternity / Adoption leave pay

• £100 gift card for colleagues expecting/adopting a baby

• Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only)

• Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week

• Generous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare)

• Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only)

• Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship.

• Access to a range of learning and development resources and programmes

• Excellent onsite facilities, including; staff shop, opticians, gym, coffee shops, cafeteria, outdoor seating spaces, dry cleaning service and excellent travel links including on campus bus stops

*All rewards and benefits are subject to change and eligibility.

Why Boots

Our mission is to help everyone to feel good. This starts internally – with every colleague and every team. In our stores and pharmacies, our warehouses and our Support Office, we work together, putting our customers first and our colleagues at the heart of everything we do. We aim to attract, develop and retain the best people, with a huge range of opportunities for you to continue to grow with us… just bring your passion and commitment and we’ll do the rest.

Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance, just speak to our Recruitment team to find out more.

What’s next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.