About us

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit generations to come.

About the team

The TfNSW’s IT group provides the networks, cloud platforms, applications, and end-user computing that enables TfNSW’s 30,000 employees to deliver a smart and efficient transport network for the people of NSW. The Corporate IT team is responsible for delivering end-to-end services of a very large application portfolio that is consumed by internal Clients and external Customers.  

The opportunity

Right now, we have an excellent permanent, fulltime opportunity for an experienced Senior Manager, ITSM (Enterprise Change & Release) to join the talented Corporate IT team and lead the management of processes, systems and functions to package, build, test and deploy approved changes and updates into production environments across infrastructure and application services and develop and maintain a release schedule and release configurations, to control the movement of releases to production environments, and ensure the integrity of Transport’s production environments is protected.

The role will establish the appropriate frameworks, policies and processes to support the structured release and deployment of approved releases and be responsible for the analysis, planning and design of release packages, including assessment of risk and release scheduling.

This role reports directly to the Director Servcie Delivery and leads a team of 5 direct reports currently.

Please click here to view a copy of the role description.

You will:

Build and maintain the release calendar and schedule, working closely with application portfolio teams, service portfolio teams and suppliers to develop a central consistent view of all releases.

Maintain a release repository and manage key information (such as build and release procedures, dependencies, notification lists) and lead the assessment planning and design of release packages, including assessment of risk.

Lead and co-ordinate release go-live activities including the execution of deployment plans and checklists, and manage the communication of release status, progress, issues, risks, relationships and coordination of work between different teams at different locations.

Provide reporting and updates to senior management in IT and communicate release details and schedules across Group IT and Transport agencies as required and participate in Change Advisory Board meetings to discuss release scope and/or roadblocks and conduct and coordinate post release reviews.

Lead, develop and sustain a cohesive and effective team, maximising performance at an individual and team level.

About you

At your core you are a person with passion – for solving problems, for working with and developing people, and for technology!

You are a confident communicator able to understand business needs through your strong stakeholder engagement, relationship building and influencing capabilities.  Collaborative, consultative and resilient you navigate, assess and prioritise multiple stakeholder expectations and demands and thrive in working in a complex, fast moving IT environment.

You will demonstrate:

Expertise in Enterprise Change and Release Management

Proven ability to lead, manage and develop a team of innovative, curious individuals with excellent problem solving skills

Advanced capabilities in business partnering to build and manage effective stakeholder relationships, develop trust and influence with integrity.

Salary and Benefits

This is a Transport Senior Service Manager (TSSM) role offering an attractive remuneration package.

For more information on the benefits of working with Transport for NSW, read our Employee benefits guide.

How to apply

To apply for this position, please answer all questions within the online application process and submit a resume.  

Applications Close: 11.59PM Thursday 14th April 2022

​We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options. ​

For any enquiries, please email Christine Stenzel at CHRISTINE.STENZEL@TRANSPORT.NSW.GOV.AU.

We’re certified as a Family Inclusive Workplace

Our flexible work practices and policies for parental leave, employee and family wellbeing and family care enable us to provide genuine support for our people to thrive at work and at home.

Apply today to register your interest!

Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us.

Take a look at our application tips video series for plenty of great information on navigating and acing the application and recruitment process here at Transport.

Our COVIDSafe Measures Policy

All Transport for NSW workers are required to have:

appropriate evidence of being fully vaccinated with a TGA approved COVID-19 vaccine; or

an approved medical contraindication.

You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.

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