About this role

Owns establishment and management of total demand forecast continuous refreshable data driven product and contract demand

Owns establishment and management of total supply forecast on ongoing basis based on supply available in Global Operations  supply units

Governs pan Global resource capacity and utilisation model and reporting to drive resource and cost optimisation across business units.

Governs  Global Workforce Management plan  driving corporate requirements in relation to dynamics, career level and skills based planning & reporting driven from agreed business volumes expressed via the capacity & utilisation plans

Drives ongoing scenario analysis to manage risk in collaboration with the

Head of Global Risk, Quality and Business Continuity as well as the Global Strategy team

Impacted customers all Global customers at all tier qualifications are in scope.

Accountable development of productivity standards and algorithms that drive volume-based utilisation and allocation across supply units and communities and implementing process and reporting controls to measure actual supply unit performance against agreed plan

You'll have the following responsibilities

Leads and is responsible the team who develop and maintain the Global Operations Capacity and Utilisation planning process and delivery of high-quality outputs that drive resource allocations, fulfilment and skills-based planning.

Management of contract plan, product plan and work volume inputs, and development and agreement of business translation rule-sets requisite to delivering agreed outputs.

Working closely with finance, strategy and workforce  planning teams is the development and refinement of connect Global planning rules and synthetics.

Leads and is responsible for the creation and management of Global contract demand forecast.

Leads and is responsible for creation and management of Global resource supply and fulfilment plans to meet product and contract demand across all Global Operational units

Drives the improvement of resource indexation to provide an optimal allocation of skills across operational units.

Contributes significantly to the management and optimisation of the Global cost base through proposing and implementing  simple end-to-end resourcing solutions supported by fit-for-purpose tooling.

You'll have the following skills & experience

Workforce Planning expertise: highly knowledgeable in workforce management & planning and end-to-end resourcing within the ITIL Service Management framework.

Has a strong analytical, organisational, and planning acumen with an affinity for problem solving, as well as the ability and business knowledge to help define pan Global business plans.

Driving Engagement: Extensive experience fostering and empowering high performing teams and organisation skills

Strong commercial acumen with experience of influencing others and negotiating with senior stakeholders to deliver common goals.

Systems Thinking: Extensive experience analysing and connecting concepts and components across the entirety of a system to understand how value flows through, and diagnose and resolve complex problems across cross-functional contexts

Executive level stakeholder management: must have experience of working with and operating at executive level. Strong relationship management and presentation skills at Board level. Demonstrate strong leadership and influencing skills to lead up, across and down multiple areas of the organisation when driving new initiatives: incl. Strategy; G2M; C2M; Security; Operations; Technology.

Global cross-cultural   experience working in large and complex global matrix environments.

Presents business plans, forecasts, and risks to senior internal Global stakeholders with clarity and clear recommendations where appropriate.