Agile Working Options

Job Description Summary

Job Description

At Lloyds Banking Group, we have a clear purpose; to help Britain prosper and to become the best Financial Services provider for our customers. Through our brands, our Group has a relationship with just about every household and community in the UK. We underpin the lives of millions of individuals and businesses, and play a key role in helping to build a growing UK economy.

The Team

Our Corporate Sales teams provide expert fleet funding solutions to a variety of sectors across a portfolio of corporate clients. Many of our customers are household names and we have pledged to support our customers on their fleet decarbonisation strategy and helping the UK economy recover.

By developing these deep and mutually beneficial relationships we can develop our business to generate fleet and income growth. We will achieve this through our long-term aim of sustainable growth built around our customer retention agenda to build lasting relationships and customer service excellence.

About the role:

In this senior role you'll be passionate about building relationships and delivering excellent customer service. In line with our ambitious plans, you'll help your team shape and co-ordinate customer fleet requirements across a wide product portfolio. You'll work effectively with both senior colleagues and teams across the breadth of Motor Finance , particularly Risk, Finance, Customer Service, Customer Proposition and Sustainability. Delivering strongly in this role will materially influence Lex Autolease place in the Motor Finance competitor market .

Here’s where you’ll make a difference:

You'll lead a team of Customer Relationship Managers  and collaborate with key partners to:

• Supporting sustainable business growth through the retention of your customer portfolio supported by your strong commercial and negotiation skills – You'll take personal responsibility for delivering results, whilst readily accepting change and utilising a growth mind set to focus on customer outcomes To set and achieve the sales / financial performance targets across a distinct customer segment through strategic and tactical customer management / planning
• Provide strategic focus for the team to maximise sales and profit opportunity (customer retention, customer penetration, over performance of sales, margin and product targets) Grow existing customer value proposition to drive profit and growth.
• Promote the bank with professionals and key influencers through your knowledge of the local market and sector specialism
• Embed a risk culture to protect customers and LBG in accordance with the Group standards, behaviours and ethics
• Support the Group’s sustainability agenda and lead customers on their fleet decarbonisation strategy.
• Develop customer specific strategies and tactical activities, co-ordinating and securing appropriate resources to implement and ensure successful achievement of strategic objectives and tactical action plans.
• Seek referral opportunities from customer base and co-ordinate these with new business colleagues either within LA or LBG.
• To be accountable for driving the total customer experience, satisfaction and loyalty through the management and co-ordination of supporting resources from within LA.

What you can bring to the role:

Essential:

• Ability to build trusted relationships with key partners and influence effectively from strategy through to delivery
• Build strong, credible relationships with Lex Autolease sales management, the sales team and central support services
• Mentoring, coaching and developing the team to produce the best results possible and breed talent within the bank and to drive employee satisfaction
• Possess a growth mentality and be keep to adopt new ways of thinking to enhance the customer experience
• In time provide  outstanding knowledge of customers - Uses specialist credit and sector knowledge along with all available digital tools to deliver excellent client experiences whilst identifying ways to grow income, balance sheet and market share and handling associated risks

Desirable:

• Understanding of Risk, Finance, and portfolio strategies to drive commercial and ethical outcomes
• Strong communication and influencing  skills

Together we'll make it possible...

So what can we offer you in return? 

Whatever your aspiration, you can also expect excellent benefits, personal development and a career that’s enriching and full of opportunity. 

You'll also receive a package that includes:

• Discretionary bonus
• Cash sum of 4% which you can exchange for a variety of benefits or simply take the cash 
• Private Medical Insurance 
• Pension, where we'll give up to a max of 15% 
• Share plans 
• 30 days holiday (plus Public) 

Are you interested in joining us? Apply today, we’d love to hear from you... 

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.