About us

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

About the team

Customer Operations works seamlessly to deliver memorable customer journeys each and every day, both now and into the future. We have significant challenges ahead of us with increased patronage and evolving customer expectations. 

It means that we focus on the delivery of consistently excellent service and strong operational performance, while at the same time delivering major projects that create capacity across the network.

The primary purpose of the Performance function is to provide data-driven and actionable insights to promote a culture of innovation and continuous improvement. 

The opportunity

Reporting to the Head of Performance, the Senior Manager Assurance leads the Assurance function, which provides an independent second layer of defence to the Chief Customer Officer and Deputy Chief Executive Officer. 

You will ensure that processes and procedures are performed in accordance with Sydney Trains defined standards. Ultimately, you will oversee compliance activities to ensure employees are compliant with processes, standards, procedures and are fit for work.  

What you will be involved in  

Managing the delivery and allocation of Assurance and Compliance related services ensuring that appropriate and timely resource allocation delivers a consistent, quality standard that effectively supports business outcomes

Managing Assurance and Compliance of key safety critical operational processes 

Providing strategic and expert input into the development and review of standards, policies, strategies, systems and processes, considering operational constraints and requirements to consistently deliver governance efficiencies and improvements

Developing and overseeing assurance and compliance activities and engage with stakeholders across Customer Operations to ensure effectiveness

Supervising and coach staff, overseeing work completed, and facilitating development of the skills required to develop internal expertise

Facilitating awareness of the assurance framework and promoting a culture of quality and compliance

Please click here to view a copy of the Role Description.

About you 

You are a seasoned professional who is experienced in driving quality performance in a customer centric, high risk and regulated environment. As a thought leader, you will have a collegiate and collaborative leadership style and a proven track record in driving outcomes and building success across a diverse workforce. Your highly advanced stakeholder management skills mean you can navigate complex processes and priorities while bringing others along on the journey. 

Your detailed knowledge and understanding of assurance, quality management and compliance, underpinned by experience developing, operating and managing relevant functions will set you up for success in the role. Your experience in developing pragmatic solutions to improve quality or safety management systems in large complex organisations will be highly valued.

Salary and benefits

This is a Transport Senior Service role offering an attractive remuneration package.

For more information on the benefits of working with Sydney Trains, read our Employee benefits guide.

How to apply

To apply for this position, please submit a resume and answer all questions within the online application process.

We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them and their teams. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options.

For any enquiries, please email Jade Abalos at JADE.ABALOS@TRANSPORT.NSW.GOV.AU.

Applications close: 11:59pm, Wednesday 11th May 2022.

We’re certified as a Family Inclusive Workplace

Our flexible work practices and policies for parental leave, employee and family wellbeing and family care enable us to provide genuine support for our people to thrive at work and at home.

Apply today to register your interest!

Take a look at our application tips video series for plenty of great information on navigating and acing the application and recruitment process with Sydney Trains.

Find out more about Sydney Trains at https://www.transport.nsw.gov.au/sydneytrains/about-sydney-trains. ​

Our COVIDSafe Measures Policy

All Transport for NSW workers are required to have:

appropriate evidence of being fully vaccinated with a TGA approved COVID-19 vaccine; or

an approved medical contraindication.

You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.

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